Massachusetts Jobs

THE COMMUNITY RELATIONS ASSOCIATE is responsible for support and assistance to the Community Relations Director in achieving the community?s occupancy and revenue goals. Responsibilities include assisting the Community Relations Director in managing the community?s sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident?s community file. KEY RESPONSIBILITIES: Maintains thorough working proficiency in YARDI Timely and accurately maintains all current and new prospect records in YARDI Ensures all lead sources are identified in the YARDI system Supports and assists the Executive Director and Community Relations Director in building a trusting and positive relationship with prospects by understand the Maplewood product and how Maplewood Senior Living can meet customer?s needs Assists the Executive Director and Community Relations Director by ensuring model apartments(s) are well maintained and presentable Supports and assists the Executive Director and Community Relations Director in setting, tracking and accomplishing sales related goals as determined by sales team Demonstrates effective telephone skills producing qualified leads and appointments Meets with the resident and/or family and reviews the Move-In Packet ensuring all information is explained for understanding Coordinates the resident assessment with the Resident Services Director Schedules the lease signing with the resident/responsible party Ensures the apartment is fully ready for move-in Answer telephone inquiries, schedules visits, conducts tours, and works with the Community Relations Director to close sales as per sales marketing goals Supports Community Relations Director in planning and coordinating two lead generating events each month Meets and greets visitors and tours prospects Assist Community Relations Director with External Business Developments and Networking opportunities COMMUNICATION: Communicates any necessary apartment readiness needs Maintains and open & ongoing dialogue with the resident and/or family from the time community fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs Initiates communication with resident?s physician and/or family to ensure completion and delivery of the Physician?s Statement and any state-specific forms Communicates orally and in writing, and cultivates all prospects Facilitates the resident assessment with the Community Relations Director Reviews, reads, notates any pertinent information about the resident to the team Maintains and protects the confidentiality of resident information at all times SKILLS AND ABILITIES: Ability to handle multiple priorities Possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations Competent in organizational and time management skills Demonstrates good judgement, problem solving and decision-making skills CORE COMPETENCIES: Building customer loyalty and trust Team player Contributing to Team Success Able to plan, provide high-quality work, be detailed-oriented and organized with all tasks Possess stress tolerance Technical/Professional Knowledge EDUCATION/EXPERIENCE/LICENSURE/CERTIFICATION: Associate and/or Bachelor?s degree preferred One (1) year experience in an administrative support role. Previous customer service/sales experience and demonstration of customer service skill set Experience working with seniors Why You?ll Love Working With Us: Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation. HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.