Job Information
Middlesex Savings 2024 Summer Teller Opportunity in Branches: Boxborough, Framingham, Groton, Westborough, Worcester, Massachusetts
About Us
Are you looking to join an organization that is focused on customer service and building lasting relationships with its customers and the communities we serve? Our culture is one of the main reasons we think you will want to work here at Middlesex. It is a culture of respect and accessibility, where all opinions are welcome, regardless of position. The Bank offers opportunity for career growth, professional training, paid volunteer days, and activities to get involved in the communities. We are always looking for talented individuals with excellent customer service skills, strong communication and leadership skills!
A summer Teller position can be an excellent first job for many individuals. This is a great opportunity for those who have an interest in the banking industry and customer service. If exploring a career in retail banking is what you have been looking for - then come join us!
Middlesex Savings Bank is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please send an email to careers@middlesexbank.com .
We look forward to learning about your skills and qualifications and how they will add value to our organization and customers!
The Recruitment Team
Middlesex Savings Bank
"Right there with You"
Important Dates
Application portal is currently open
Applications will be received until April 30, 2024
Employment will begin May 20, 2024
Overview
This is a Seasonal (Summer, Float) Teller role
It is the responsibility of the Seasonal Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank’s core values and mission. This is accomplished by focusing on the customer experience, achievement of operational excellence, focus on performance goals, solid decision making, and a commitment to the success of the Bank and of their team.
The Seasonal Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with established Bank objectives; and assists customers with questions, as requested.
Responsibilities
Customer Experience
Embraces the Customer Experience, including related initiatives. Develops an understanding of customers’ needs and expectations and alerts branch supervisors to opportunities develop new business and grow customer relationships, as appropriate.
Operational Excellence
Ensures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of and adheres to alerts, procedures and policies.
Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others.
Teamwork
Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Demonstrates dependability, punctuality and flexibility. Supports branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.
Credibility
Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank’s strategic goals.
Decision Making
Understands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Brings requests for exceptions to branch supervisors as appropriate.
Miscellaneous
Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.
Requirements
High School diploma or its equivalent. Three to six months of retail cash handling experience preferred. Strong customer service, interpersonal and organizational skills desired. Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Must possess intermediate technology skills, including knowledge of Microsoft Office. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to stand for extended periods of time and lift 25 pounds.
Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled
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Location US-MA-Branches: Boxborough, Framingham, Groton, Westborough, Worcester
Req # 5170
Category Community Banking - Tellers/CSR/Branch Management
Position Type Full Time
Standard Working Hours Seasonal Coverage 35-40hrs/Wk: Monday, Tuesday, Wednesday and Friday between 8:15AM and 5:00PM, Thursday between 8:15AM and 6:30PM and a minimum of 2-3 Saturdays per month 8:30AM to 12:30PM.