Job Information
Vitra Health Assessment and Admissions Scheduler in Braintree, Massachusetts
About Us:
Vitra Health is a Home Health Care and Adult Day Health organization that specializes in care management of adults and seniors. We are a rapidly growing company which was started to improve access to quality home health care services. We rate ourselves solely by the quality of care we provide our clients. We realize that our clients are someone's parent, grandparent, child, friend, or neighbor – we pride ourselves on never taking this fact for granted.
VITRA Health is vital in providing comprehensive assistance to caregivers who care for friends and family in their own homes. We understand that most caregivers face financial and emotional challenges, often without compensation or support for their selfless efforts. By joining us, you can be part of the solution to these challenges. If you have a positive attitude and love helping people, VITRA Health is for you. Our highest priority is our team's health, happiness, and success.
Assessment and Admissions Scheduler
Job Purpose:
An Assessment and Admissions Scheduling is a professional who utilizes scheduling software to create and maintain client and employees' schedules.
Act as a resource to clients and employees by answering questions, resolving conflicts, making changes to services, while maintaining professionalism.
Essential Functions
Confirm the day and time of services for new clients, update client files/system appropriately.
Utilize our scheduling system to schedule team members based on certifications, skills, experience, location, and availability requirements of clients.
Be available in Vitra Health's Headquarters to answer and respond to live calls via the Caregiver Hotline.
Create and maintain client and employee schedules.
Partner with the team to resolve scheduling conflicts as they occur including employee callouts, changes in client's or employee's availability, etc.
Partner with the Program Manager, Intake, HR, and Recruiting teams to identify gaps in the availability of current employees and client needs to create the hiring forecast.
Identify opportunities for improving or streamlining processes.
Act as a subject matter expert and resource to other team members.
Provide high quality customer service to both clients and caregivers.
Communicate with necessary parties of any change in schedule, staff availability, or any other situation that may arise.
Must meet or exceed given KPI's on a consistent basis.
Auditing, Log collections
Other duties as assigned.
Education, Experience and Licensure Requirements
Minimum 1 year of scheduling, administrative assistant, medical receptionist, clerical data entry, or relevant experience required.
High volume scheduling experience preferred.
Experience in healthcare scheduling or home health scheduling preferred.
Fluency in English and a second language (Spanish, Haitian Creole) preferred.
Experience utilizing scheduling software, CareCenta, preferred.
Microsoft Suite and Google Suite proficiency required.
Current CPR Certification (if not, it can be provided)
Previous experience in the direct care of elders or adults with disabilities preferred.
Must be able to pass a background check.
Must be able to pass a required TB test and physical exam.