Crown Castle Sales Coordinator in Boxborough, Massachusetts

Company Summary

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 60,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P; 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $60 billion

Purpose of Position:

The Sales coordinator position handles a variety of tasks in support of the sales organization. Their primary responsibility is to review, edit and then process complete and accurate sales orders into CRM. Sales Coordinators also handle office-related administrative functions as required. Making sure each office is equipped to support day-to-day activities. The Sales Coordinator works closely with the sales teams they support and with the other various departments involved in the sales order process, ensuring orders flow efficiently through the CRM system. The Sales Coordinator also act as liaisons between IS/IT, finance, legal and sales, keeping the sales teams abreast of sales-affecting system changes.

Key Responsibilities:

  • Work closely with sales to obtain sold orders
  • Review orders for completeness and accuracy
  • Convert Pre-Orders to Orders
  • Complete project financial summary in CRM (using deal sheet or financial pricing tool financial metrics)
  • Reconcile order and reporting discrepancies
  • Work closely with Sales Engineers and Project Managers
  • Understand CRM and maintain familiarity with weekly CRM update calls and any WebEx trainings
  • Point of reference for Sales / provide CRM assistance
  • Validate prospect Accounts created in CRM
  • Work special projects as assigned
  • Provide administration support as needed

Validation Process:

  • Cross reference order documents against CRM (Customer name, MRC, NRC, term, product, bandwidth, promotion etc.)
  • Validate Reps listed in CRM (primary / secondary)
  • Validate the correct number of Opp Service Configs are entered for each Service requested
  • Confirm applicable Type II costs are captured on the Opp Service Configs and Services
  • Verify correct addresses are entered into the opp service config (address & floor) as indicated on the signed Service Order Form or PON/ASR
  • Confirm if a promotion is used it is entered in CRM
  • Comply with Sarbanes Oxley by making sure that all approvals have been included to the best of your knowledge
  • Review the notes in the pre-order to ensure they can easily be translated
  • Verify A and Z contacts are entered in the Opp Service Config, if applicable; if not, have the AE enter them after creating the contact, if necessary, on the Account record
  • Confirm that the Order Notification contact and Primary Technical contact is entered on the Opportunity. If not, have the AE enter them, after creating the contact, if necessary, on the Account record
  • Verify sales period on Opp, Pre Order and Order
  • Attach applicable documents to the order after converting
  • Signed Service Order Form or ASR, if applicable
  • IP Justification Form, if applicable
  • Unsigned clean copy of service order forms, if applicable
  • Financials (deal sheet/pricing tool)
  • Approval emails
  • Diagrams
  • Agent Forms, if applicable
  • MSA and Supplements, if applicable

Essential Functions:

  • Ability to interact will all levels of employees
  • Strong communication skills
  • Excellent problem solving skills
  • Interpersonal skills
  • Professional phone manner
  • Professional appearance
  • Strong organizational skills

Required Skills:

  • High school diploma or equvialent
  • Ability to multi-task
  • Strong leadership skills
  • Strong analytical skills

Posting Location: MA - Boxborough

# of openings: 1