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Highgate Hotels The Street Bar Server (Full-Time) - The Newbury Boston in Boston, Massachusetts

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Highgate, in partnership with Major Food Group, has announced plans to open The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay. This iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building will be thoughtfully transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

The Street Bar Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

  • Have a thorough knowledge of menus and current specials in applicable outlets.

  • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.

  • Pre-bus all tables removing soiled dishes after each course.

  • Be familiar with the operation of the P.O.S system.

  • Perform cashiering functions by closing checks and preparing end of shift paperwork.

  • Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.

  • Ensure that tables and side stands are kept stocked, tidy and clean.

  • Service guests to the standard steps of service.

  • Breakdown trays of soiled dishes and linen in the dishroom according to established standards.

  • Answer the telephone according to standards.

  • Consistently upsell food, beverage and promotional items to guests.

  • Be familiar with fire extinguishers, locations and know how to use them.

  • Receive and deliver food and beverage orders and collect payment.

  • Ensure overall guest satisfaction.

  • High School diploma or equivalent.

  • Excellent reading, writing and oral proficiency in the English language.

  • 3 year food and beverage serving and/or related food and beverage experience at a luxury hotel or restaurant.

  • Proficient knowledge of wines, spirits, and mixed drinks. (bench test required)

  • Flexible and long hours sometimes required.

  • Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Ability to stand for the entire shift.

  • Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.

External Job Posting Title: The Street Bar Server (Full-Time) - The Newbury Boston

Job ID: 2022-33843

Address1: 15 Arlington Street

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