Massachusetts Jobs

Territory Service Manager – SSO

Description:

The Territory Service Manager will be responsible for directing the operation of a technical service team that provides calibration, maintenance, and repair of complex electronic, mechanical, and process control assemblies and instrumentation, under the guidance of the Regional Service Manager. This requires providing tactical leadership and driving process improvement to create a substantial competitive advantage by effectively leveraging available resources. The position will also be responsible for the Service Center P&L. This includes the day-to-day financial performance and identifying and driving commercial opportunities to further increase revenue and profitability.

Responsibilities:

• Lead a cross-functional team of managerial, technical, logistics, and customer service personnel.

• Hold the team accountable for achieving deliverables by maintaining an enterprise mindset and developing an organizational culture that confronts issues and disagreements within the team and cross-functionally.

• Accelerate development for high-potential and promotable employees by understanding and supporting their personal goals and career aspirations.

• Lead employee engagement actions through soliciting, listening, and actioning feedback to drive year-over-year improvements.

• Create an inclusive environment by soliciting alternative views from the team and understanding the right mix of skillsets, backgrounds, viewpoints, and capabilities.

• Solicit Customer VOC/Gemba evidence.

• Proactively drive process improvement for customer alignment.

• Deliver business objectives around safety, operational performance, revenue, and profitability.

• Think strategically and partner with the Sales team.

• Ensure delivery of performance goals (e.g., quality, on-time delivery, backlog management, NPS).

• Drive the team to suggest new ideas.

• Encourage and foster experimentation.

• Promote the use of FBS tools to analyze and solve high-priority problems, ensuring process-based countermeasures and root cause analysis.

• Adapt communication to motivate the team and live the strategy.

• Promote optimism and lead employee engagement actions through soliciting, listening, and actioning feedback.

• Mentor and focus on team development.

• Provide coaching and F9 Feedback.

• Foster collaboration and create an inclusive environment.

• Hold the team accountable for achieving deliverables.

• Represent company policies and expectations.

• Deal with ambiguity and associate with the management team.

• Delegate effectively and advocate for the team.

• Drive results and continuous improvement.

• Create a sense of urgency.

• Manage P&L and expenses.

• Identify and drive commercial opportunities to increase revenue and profitability.

• Share lessons learned from mistakes.

• Demonstrate learning agility and openness to feedback.

• Coach others on FBS.

• Apply FBS activities and proactive problem solving (red or deteriorating trends).

• Benchmark Best of Best.

Qualifications:

• Minimum of 3 years’ experience (4+ years preferred) in a supervisory/management role, preferably in services, operations, or a related technical industry

• Preferred minimum of 5 years of technical experience in the metrology field with expertise in electronic equipment calibration

• Experience managing through influence in a matrix environment preferred

• Bachelor’s degree or 6+ years related work experience

• Demonstrated experience in attracting, recruiting, and developing/retaining top performers

• Strong communication, employee relations, and team-building skills

• Achievements in meeting financial and operational objectives in a high-technology service industry

• Proficiency in Microsoft Office (PowerPoint, Word, Excel, & Outlook)

• Valid driver’s license and a clean driving record

• Experience with ISO9001 and 17025 audits

• Ability to travel

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Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

This position is also eligible for bonus as part of the total compensation package.

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.