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MassMutual Technology Business Management Analyst (TBMA) in Boston, Massachusetts

Systems Analyst – Technology Business Management (TBMA)

At MassMutual, we value both the flexibility that a remote work environment offers and the value that comes from connecting and collaborating in person with our colleagues. While most MassMutual employees have been working remotely due to the pandemic, we have begun encouraging our fully vaccinated employees to come to the office on a schedule that works for them.

Our future work environment will be one where the majority of our associates adopt a hybrid schedule — working some days in the office and some days remotely, balancing flexibility with in-person collaboration. One where each manager works with their teams to determine a schedule that meets the needs of customers, the team and the business. While the majority of our employees will follow this hybrid model, some of our roles will continue to be 100% on-site and others may be 100% remote, subject to business needs.

Recognized as a 2021 World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company, owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

Are you a creative thinker and strong problem solver? Would you describe yourself as someone who is data driven and enjoys analysis and insight hunting? If yes … keep reading, this opportunity is for you!

Job Description

To continue adding insight to our IT expenses at MassMutual, we are seeking a Technology Business Management Analyst (TBMA) to join our Business of IT Tools Team. The candidate will be responsible for the maintenance, development and enhancement of our TBM platform (Apptio). This includes report development and maintenance of the TBM eco system, data management and analysis.

Objectives and Responsibilities

  • Design, develop, and maintain the Technology Business Management (TBM) Model R12, Architecture and Data across Cost Pools, Towers, Services through various modules in Apptio.

  • Gather functional and business requirements from client and translate into a functional hosted solution design, which meets customer needs, provides maximum solution value, and is within scope of Apptio products/services. Configure, test, & document Apptio Dashboard, reports and underling data models to meet function design and specifications.

  • Responsible for administering and day to day managing of system production support, reporting development cycles, including business requirements design solutioning, test management, integration strategy, deployment and training

  • Own end to end the monthly calendar for the Apptio system, responsible for monthly opening and closing of the forecast, supporting the monthly close process, annual / strategic plan and associated dashboard reporting

  • Conduct data quality and gap analysis, develop a maturity plan and collaborate with data source owners on data sets

  • Responsible for delivering Apptio system integration, enhancements, and optimization capabilities for dashboard reporting

  • Perform monthly data loads, monitoring integrity of data, analysis, and maintenance of reference data and mapping issues, solutioning of data errors.

  • Ability to support data connectivity through API’s and those embedded within our tool and develop integrations and modeling across large data sets

  • Monitor & control dashboards that focuses on data reconciliations and controls, quickly escalating issues, troubleshooting and solutioning

  • Works with IT leaders to develop & deliver data capabilities needed for Apptio tools, streamlining overall system architecture including configuration and components and ensures usability/functionality of components

  • Provides new reporting capabilities and support strategic vision around monthly reporting needs

  • Import, transform and rationalize data from systems of record (SAP, PPM, ServiceNow, CTM, AWS, Azure) understanding system integration points and impacts on production

  • Participates in collaborative efforts with finance. Allocation and Reporting

  • Responsible for improving and enhancing use of the Apptio Platform through automation, data configuration, allocation changes, existing report updates and new report creation

  • Is the technical contact for the company when communicating to the Apptio Operations and/or Engagement Management teams

  • Support the Forecast and Annual Budget processes

Basic Qualifications

  • Minimum of a bachelor’s degree in Data Analytics, Management Information Systems, Finance or related degree and minimum of 5 years of relevant experience or a combination of education, training and experience.

  • Advanced accounting concepts, practices and procedures.

  • Experience working with at least one object-oriented language (Java, C#, Python, etc...)

  • Minimum three years of recent experience as an Apptio System Administrator and executing custom solution in TBM Studio.

  • High degree of organization and ability to manage multiple, competing priorities simultaneously.

  • Strong understanding of formulaic logic in MS Excel (if statements, vlookup, pivot tables, macros, etc.)

  • Experience working with large data sets in Excel

  • History of analytical problem solving and quickly resolving data-related issues

  • Knowledge of financial management processes (Budgeting, Forecasting, Cost Allocations, etc.)

  • 5 years or more of related professional experience

  • Proficient in Apptio

  • Able to thrive in a collaborative and cross-functional environment

  • Strong written and verbal communication skills

Preferred Qualifications

  • 4+ years of experience as Apptio Administrator

  • Experience with AWS and/or Azure cloud billing.

  • Strong to expert level skills and experience in formulaic logic o Examples: MS Excel: if statements, vlookup, Sumif, etc..

  • Deep knowledge of the Apptio solution and the TBM Taxonomy

  • A rich history of analytical and problem-solving skills and accomplishments.

  • Analytical and detail-oriented individual that enjoys working with data solutions.

  • Strong to expert skills in data manipulation with tools like MS Excel, BI tools, etc

  • Ability to quickly comprehend complex spreadsheets/data

  • Knowledge of company IT services and financial management processes and practices such as budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support.

  • Knowledge and application of relational database concepts.

  • Skilled at working with large data sets in Excel, quickly resolving data-related issues.

  • Skilled at communicating and managing issues with technical teams in a production environment

  • Skilled at report creation

  • Experience translating executive vision into technical requirements

  • Certified TBMA

  • Experience with Cost Transparency, IT Planning and Cloudability is highly desired.

  • Knowledge of Agile Development and Jira Preferred.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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