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Autodesk Technical Support Engineer, AMER in Boston, Massachusetts

Job Requisition ID #

22WD63614

Position Overview

Innovyze is adding to our Client Service team and seeking a Technical Support Engineer, with a background in water resources and/or asset management in our Americas region. The role involves supporting our US customers in the use of our software products.

The selected candidate will be expected to support our customers in the use of our software products from initial installation through to everyday use. The role will require a good degree of knowledge of the Innovyze Water Distribution, Collection Systems, and Asset Management products. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.

Responsibilities

Technical Support Engineers perform all or some of the following activities:

  • Provide technical expertise to our customer base in water distribution/wastewater collection/stormwater/asset management software through support cases

  • Act as a project engineer on implementation projects where the goal is to deliver best practices and procedures to our customers.

  • Drive adoption through delivering adoption services and help customers achieve their goals and derive value from Innovyze products

  • Support customer retention and upsell through contributing to customer success plans, tracking impact and logging value creation

  • Assist in development of product videos, micro learning courses, knowledge base articles, and help file content.

  • Support preparation of proposals and presentations and maintaining positive, professional relationships with current and prospective clients

  • Consistently maintain client satisfaction that results in potential opportunities and excellent Company references

  • Interact professionally with clients, client services group members, and the sales team

  • Conduct software training/coaching sessions virtually and in-person

Minimum Qualifications

  • B.S. or M.S. in Civil, Environmental or Water Resources Engineering

  • 2+ years of consulting or utility experience with Innovyze Software (InfoWater Pro, InfoWorks WS Pro, InfoWorks ICM, InfoSWMM, InfoAsset Planner, Info360, InfoAsset Manager)

  • Experience in writing and presenting technical documentation

  • Programming language proficiency: Python, SQL, Ruby a plus

Preferred Qualifications

  • Must work well in a team environment

  • Must be client oriented and able to prioritize and manage multiple tasks

  • Proactive in monitoring and resolving customer issues

  • Keen to learn and able to grasp new concepts quickly

  • Self-motivated, able to take initiative and anticipate needs, learning to work independently and carry projects through to completion with moderate guidance/direction

  • Approachable, friendly, and patient when dealing with customers

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At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers (Careers%20%3Ccareers@autodesk.com%3E) .

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