Randstad Technical Support Analyst in Boston, Massachusetts

Technical Support Analyst

job details:

  • location:Boston, MA

  • salary:$15 - $16 per hour

  • date posted:Tuesday, December 4, 2018

  • experience:0 Years

  • job type:Contract

  • industry:Professional, Scientific, and Technical Services

  • reference:447230

  • questions:617-737-4000.

job description

Technical Support Analyst

job summary:

Randstad Professionals is collaborating with our client, a privately held national technologies solutions firm, located south of Boston. We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

About The Company:

Considered an industry leader in technology consolidation and solutions, our client is seeking candidates who are motivated to pursue a career path over the long term. The client has a history of cultivating employees into exceptional professionals and promoting work life balance.

Duties and Responsibilities:

Remotely troubleshoot issues on problem calls from customers and field technicians.

Professionally and accurately handle customer requests including technical and non-technical inquiries.

Answer routine questions regarding service installation, product features, outages and component-level problems

Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer

Required Qualifications:

1-2 years in a technical support related role

Proven ability to prioritize with a sense of urgency

Proven problem-solving skills

Ability to provide a high level of customer support to improve customer experience

Ability to use computer and software applications to input and retrieve information

Ability to work well independently and in a team environment

Bachelor's Degree

For immediate consideration please email a word version of your resume to Christina Santini at Christina.Santini@randstadusa.com or call at 617-658-105

location: Boston, Massachusetts

job type: Contract

salary: $15 - 16 per hour

work hours: 9 to 5

education: Bachelor's degree

experience: 0 Years

responsibilities:

Duties and Responsibilities:

Remotely troubleshoot issues on problem calls from customers and field technicians.

Professionally and accurately handle customer requests including technical and non-technical inquiries.

Answer routine questions regarding service installation, product features, outages and component-level problems

Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer

qualifications:

Required Qualifications:

1-2 years in a technical support related role

Proven ability to prioritize with a sense of urgency

Proven problem-solving skills

Ability to provide a high level of customer support to improve customer experience

Ability to use computer and software applications to input and retrieve information

Ability to work well independently and in a team environment

Bachelor's Degree

skills: Excel, Customer Service

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.