Cloudability Technical Account Manager in Boston, Massachusetts
Technical Account Managers (TAM) play a very dynamic role for our organization. This department possess a unique ability to act as a liaison for our platform and expert guide to helping our customers manager their cloud spending. TAMs work in a cross team collaborative way to support customers with basic knowledge to the most complex strategies. Our TAM team is part of the larger Professional Services and Support Team, a tight-knit group of technically minded individuals committed to helping their customers adopt the product as the tool for creating cloud financial management and optimization.
You are the primary technical contact for all customers you engage with regularly from Director and C-Suite level customers as well as people from multiple divisions in an organization including Finance to DevOps. You will oversee the adoption of Cloudability’s platform for customers as the tool to use for cloud financial management ranging from Visibility and Allocation to Optimization.
You are the voice of the customer, the champion and advocate for their requirements with Engineering teams, contribute educational content to help customers derive more value from Cloudability, and help our product forward to solve customer pain points.
This role values the love of continual learning, a true desire to be in the cloud financial management space, and a desire to help customers save money to help their business be successful.
In a typical week, you can expect to:
Engage a Fortune 500 customer, and debate efficient cloud architecture with an ops engineer or teach a finance director the fundamentals of visibility
Complete a deep analysis using our analytics platform in order to build a persuasive deck for a customer executive
Create feature enhancement requests resulting from interactive conversations with your customers in ProductBoard to advocate on a customer’s behalf and then leverage the team for support while voicing the need in slack through questions and internal discussions
Partner with teammates to contribute to your team’s growth by initiating and building out your own projects or rolling out a new process to repeat successful customers.
After applying, your resume will be reviewed to assess general fit.
Following our Cloudability recruiter will give you a call to talk about the role in general, our community and values.
Should you have the aptitude, we will have a quick follow call with the hiring manager.
Last stage will be team interview that will assess your stamina and show your "customer facing" skills.
All of our reviews are initially kept independent to give you a fair evaluation without anyone person influencing the group because we believe everyone should get a fair shot.
Customer Focus – is dedicated to meeting the expectations and requirements of customers; uses first-hand customer knowledge for improvements in products, services, and processes; gains the trust and respect of the customer but can recognize when customers need to be reminded of guardrails and boundaries to protect your time and person.
Adaptive Customer Management Flexibility - within a structured process knows when to creatively flex in order to find solutions or pivot to new ideas that will improve the current process or customer experience through iterative redesign. These skills are typically developed with several years of account experience
Technical Problem Solving – uses logic and methods to solve problems with effective solutions; can see hidden problems in the setup of the software; learns and applies industry, company, product knowledge to solve problems. Can navigate complex data sets and pull out insights following a logical path of deduction. IaaS knowledge: AWS Certified Cloud Practitioner or higher (or equivalent knowledge) preferred.
Directing Others – is good at establishing clear directions; sets appropriate objectives and workload for the client; lays out work in a well-planned and organized manner; maintains two-way dialogue with clients on work and results; is a clear communicator.
Time Management – uses time effectively and efficiently; respects others time; focuses on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; calm under pressure when there are a lot of customers in line and knowing when to call in the cavalry.
Travel as needed to ensure the success of critical customers.
We provide competitive market pay, with a comprehensive benefit package that includes:
Company-paid Medical, Dental and Vision insurance, as well as Disability and Life insurance
401(k), Unlimited PTO and Paid holidays including Boxing Day
Flexible time off to volunteer in the community and annual donation matching
Wellness and Commuter Benefits (which may include company-paid parking)
12 weeks of paid leave for the primary caregiver
Dog friendly office + weekly yoga + coffee (plenty of tea as well)
A work environment that allows you to be yourself