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Crawford & Company Team Manager II - US Services in Boston, Massachusetts

Excellence In Everything We Touch

Position Summary

Under direction of the Managing Director, Service Center Manager, or Operations Manager, leads a unit in producing a product of superior quality for Crawford & Company clients while meeting established production objectives and service standards.


  • Provides direction and supervision to adjusters and other staff.

  • Assigns work ensuring balanced workload for employees in unit.

  • Reviews all assignments seven days after creation or in accordance with service standards; continues to review CMS2 Diary at appropriate intervals.

  • If applicable, reviews reserves at least every 30 days and revises as necessary.

  • Reviews and corrects outgoing reports.

  • Monitors production, reviews CMS2 billing dockets and monitors gains and losses on contract accounts.

  • Recruits, hires and evaluates performance of personnel as authorized by Operations Manager or Service Center Manager.

  • Trains and develops new employees.

  • Completes file re-inspections and audits as requested

  • Recommends candidates for cross-training and advanced training.

  • Makes marketing and sales calls as necessary.

  • Promotes a good public image of the Company.

  • Maintains up-to-date knowledge of licensing and regulatory requirements of industry and ensure compliance of employees in unit.

  • Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminars.

  • Maintain records such as sick leave, vacation, company car, expenses and budgets as necessary.

  • Upholds the Crawford Code of Business Conduct at all times.

  • Participates in special projects or performs duties in other areas as requested.


  • High school diploma and at least two years college or an equivalent combination of education and experience.

  • Previous experience as an Adjuster, Supervisor, Adjuster in Charge, Manager, or Team Manager. Previous supervisory experience desirable.

  • Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level. Must possess a valid driver’s license. Must complete continuing education requirements as outlined by Crawford Educational Services. Additional courses may be required by jurisdiction for maintenance of license.

  • Excellent verbal and written communication skills.

  • Analytical ability.

  • Good mathematical aptitude.

  • Good organizational and interpersonal skills.

  • Ability to effectively manage, supervise, and develop employees.

  • Thorough knowledge of services being delivered by branch office.

  • In-depth knowledge of insurance coverages, practices and negotiating skills.

  • Familiarity with legal, medical and technical disciplines.

  • Computer skills.

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at

When you accept a job with Crawford, you become a part of the One Crawford family.

  • Our total compensation plans provide each of our employees with far more than just a great salary

  • Pay and incentive plans that recognize performance excellence

  • Benefit programs that empower financial, physical, and mental wellness

  • Training programs that promote continuous learning and career progression while enhancing job performance

  • Sustainability programs ( that give back to the communities in which we live and work

  • A culture of respect, collaboration, entrepreneurial spirit and inclusion

    Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.


Posted Date4 months ago(2/1/2024 9:59 AM)

Requisition ID2024-24588

Job LocationsUS-MA-Boston | US-CT-Hartford | US-MA-Springfield | US-MA-Worcester | US-ME-Portland | US-NH-Manchester | US-VT-Burlington | US-RI-Providence | US-CT-New Haven

Position TypeRegular Full-Time


Business UnitCUS_Loss Adjusting US