Massachusetts Jobs

Primary Purpose of Position:

This position provides day-to-day administration and user support of BXP’s suite of enterprise applications. Maintains security and systems controls. Performs analysis, application development, and implementation support on new initiatives.

Essential Functions:

Maintenance & Support

• Working as part of a collaborative team, is the first responder to daily user inquiries. Troubleshoot, resolve, and escalate problems. Primary liaison with vendors and/or internal resources to achieve appropriate technical and product-level support.

• Responsible for on-boarding/off-boarding users across several applications.

• Contribute to Applications Group project initiatives.

• Support company initiatives to implement and maintain SaaS solutions.

Security, Integrity Reports & System Controls

• Maintain user and group profiles. Audit security profiles.

• Manage integrity reports. Troubleshoot and resolve integrity issues.

• Monitor incidents and changes related to security, system objects, and integrity reports.

Application Development

• Test new applications, configurations, and enhancements. Coordinate testing with business users.

• Develop reports and dashboards. Assist others using reporting and dashboarding tools.

• Following guidelines and controls, promote new packages and versions to production environments.

• Integrate and support third party applications and tools.

Reporting and Data Services

• Manage and administer reporting services in Crystal Enterprise.

• Implement controls and security strategies to safeguard corporate data. Develop operating procedures and routines to monitor usage and integrity of reports.

• Coordinate and chair monthly reporting change management meetings between IS and the business requestors.

Implementation & Training

• Prepare supporting documentation and training materials for new applications/initiatives.

• Conduct quality control to ensure new applications are properly transitioned into production.

Internal Operations

• Research new technologies, products, or solutions.

• Maintain documentation in accordance with policies and control requirements.

  Requirements and Qualifications:

• Bachelor’s degree preferred.

• Proven ability to provide remote based and in-person support for troubleshooting and resolving technical issues. Excellent verbal and written communications skills. Proven ability to interact with all levels of employees.

• Shows commitment to and proficiency in customer service culture. Exhibits and champions excellence in work habits and a willingness to embrace change.

• Demonstrated ability to work proactively, independently, and as part of a team is essential.

• Possess an aptitude toward learning technical concepts. Be results-oriented and a quick learner in supporting new products and technologies.

• Mindset to “think outside the box” and contribute ideas as we constantly make existing processes more efficient.

• Understands or willing to learn relational database concepts, database architecture, and data access tools. SQL skills a plus.

• Proficient with Microsoft Office Applications.

• Be able to travel and to work flexible schedules outside normal business hours when required.

Physical Requirements:

• Regularly required to stand, walk, reach and use arms to perform tasks as well as push and pull objects and grasp with hands, occasionally work in a tightly spaced area.

• Regularly use fingers to type or write as needed.

• Frequently required to sit, stoop, crouch, kneel, crawl, balance, climb stairs and ladders.

• Regularly required to lift and/or move up to 20 lbs. and occasionally required to lift and/or move up to 50 lbs.

• Involves movement between departments to facilitate work.

Internal and External Contacts:

• This position regularly interacts in both verbal and written form with employees and contractors of BXP.

Reporting Structure:

This position reports to the Applications Manager or to the Director, Applications who provides supervision, guidance, and evaluates work performance on a periodic basis.

BXP is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, religion, age, national origin, disability, marital status, protected veteran status, genetic information or any other legally protected characteristic.

Boston Properties is an Affirmative Action and Equal Opportunity Employer. We are committed to fair and impartial treatment in all of our relations with employees, as well as applicants for employment, to recruit, upgrade, train, and promote in all job titles without regard to race, color, gender, gender identity or expression, sexual orientation, religion, age, national origin, disability, marital status, protected veteran status, genetic information or any other legally protected characteristic.