Siemens System Engineer - Cloud / IT Infrastructure in Boston, Massachusetts
Mendix is on a mission to enable anyone in any organization – from the marketing coordinator to the software developer to the CEO – to create things that are transformational for their company. We are fundamentally reinventing the way applications are created and we’re reinventing the future of software development. Sounds ambitious, right? We agree.
Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications. Thousands of our customers use our platform to delight their clients and empower their employees. It’s no surprise that we’re a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $21 billion by 2022. Ok, maybe we did want to brag a little. But we’re proud of what we’ve accomplished…and…we’re humble enough to admit that we need you to make us even more effective.
We're investing to accelerate our momentum and we're looking to grow our IT Support team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you. We value hard work, accountability, and results. Above all else, we believe in a culture of growth, respect, and fun and are looking for team members that share similar motivations.
As a System Engineer at Mendix, you will provide a superior level of support both internally and externally. You will be responsible for installing, configuring and troubleshooting hardware and software. Lastly, you will be working with modern cloud technology in one of the fastest growing markets that is low-code.
You’ll help our customers drive digital innovation by:
Diagnose and troubleshoot hardware and software issues in a Windows/MacOS environment
Install, configure and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
Install, configure and troubleshoot software packages, including operating systems, desktop software and business applications, ie: Salesforce, Dropbox, Office 365 and other cloud based technology
Provide support for other office equipment, including desks, phones, networked printers and copiers
Respond to requests for assistance in-person, over the phone, via email, and ticketing system.
Support endpoint protection
Maintain an accurate inventory of hardware, software, and licenses
Maintain, troubleshoot, and support the upgrade of the office network
Coordinate with external vendors for infrastructure maintenance and development
You’re the innovator we need if you have:
Strong interpersonal, verbal, and written communication skills; will be dealing with vendors, various team members, etc.
Quick learner with effective problem solving skills, and ability to find solutions to new and complex issues
Basic knowledge of Endpoint protection/Encryption
Familiar with Dell, Lenovo, Microsoft and Apple hardware
Experience in a cloud first environment
Good knowledge of Windows 10, Apple Devices and Mac OsX
Familiarity with networking technologies, especially Ethernet, WLAN, TCP/IP, DHCP and DNS.
Detail oriented, organized, and able to keep track of multiple projects and issues independently
Experience with Microsoft Office 365
BA/BS in Information Technology or related discipline is preferred, or 4+ years’ experience within IT
Experience with mobile device management for Windows (Intune) and MacOS (Jamf)
Our Guiding Principles
While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles. Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow. It’s kind of a big deal.
We put the customer first . Without our customers, we have no business. So, if you act in the best interest of our customers, always…you belong here.
We think big . We work to have a meaningful, lasting impact on the world. So, if you aim high and think long term…you belong here.
We innovate . We want to be what happens next. So, if you ask “what if?” and work to find a way or make one…you belong here.
We nurture talent . We look, not just at the sum of what an individual has done, but at the potential of who they can be. So, if you’re up for learning from your failures…you belong here.
We hear every voice . Inflated egos don’t last here, humility does. So, if you share credit and ensure that the best ideas win – regardless of who they come from…you belong here.
We own it . If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done…you belong here.
We have fun . We use laughter as a common language. We can ask for help and we’re happy to give it. So, if you find joy and purpose in what you do…you belong here.
Make your career at Mendix.
There are precious few jobs that let you create the future. But you’ll find one at Mendix. We are at a pivotal time in our company’s existence: where rapid growth meets stable funding. This is the time for industrious people to raise their hands to solve the next generation of problems. Mendix is a place where ambitious people can thrive; where you can identify an issue, propose a solution, and build the structure to make it happen.
Important to know: Mendix is a Siemens business, which means we’re backed by the resources and stability of one of the world’s largest and most forward-looking enterprises. Think: job security.
Since our company was founded in 2005, our aim has been to create a great work environment for people at all stages in their careers. That’s why we are so pleased and honored that we were rated a top Cloud Computing Company to work for in 2019, based on feedback from our employees on Glassdoor. With offices in the Netherlands, the UK, Germany, and the US, (and more coming), we provide an international playground to truly impact the world through low-code.
Organization: Digital Industries
Company: Siemens Industry Software Inc.
Experience Level: Experienced Professional
Job Type: Full-time
Equal Employment Opportunity Statement
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