Zoom Support Systems Engineer in Boston, Massachusetts
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles (https://careers.zoom.us/zoom-workstyles) .
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
The Support Systems Engineering team is responsible for establishing well defined applications, frameworks, and workflow processes to ensure the continued success and enablement of the rest of the organization. In this role, you will work closely with the Support, Customer Success, Engineering, and Sales organizations to develop and maintain tools and services that will empower our users to have a positive and meaningful support experience.
Design and manage Support systems and tools based on requirements from key stakeholders
Develop scripts to further automate processes and requests
Provide support to system incidents and ability to find root-cause and potential solutions
Ability to produce documents including detailed specifications, architecture, and design
Participate in code reviews with peers and cross-functionally to ensure quality and follow best practices
Bachelor’s degree in computer science, engineering, or related field
2+ years of CRM experience (ServiceNow and/or Zendesk preferred)
Good working knowledge of REST APIs and web applications
Capacity to build and implement modular applications
2-4 years of relevant experience
Strong problem solving skills
Ability to think logically and analytically
Detail oriented and self-motivated team player
Aptitude to pick up and understand new technologies
Must be able to multitask, manage details and keep oversight over projects
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at firstname.lastname@example.org.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here (https://careers.zoom.us/benefits) .
Hear from our leadership team (https://urldefense.com/v3/__https://youtu.be/7i2o_tszj5g__;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
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