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Salesforce.com, Inc Summer 2021 Intern - MBA Customer Success Manager in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Intern

Job Details

The Customer Success Manager MBA Intern leverages deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more line of businesses, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at key stakeholder level, building and fostering strong relationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.

The ideal Customer Success Manager MBA Intern will possess both a Cloud specialization and industry skills that enables them to speak the customer language.

This is an incredible opportunity to become part of a leading team of experts to drive growth and expertise across the most innovative company in the world, and help define the vision and usage for the next generation of Cloud solutions.

MBA Interns have the opportunity to join a variety of industry verticals, including the following

  • Financial Services

  • Public Sector

  • Enterprise

  • Healthcare

  • Retail and CPG

Responsibilities:

  • Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals , assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives

  • Develop an understanding and knowledge of customer’s Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds

  • Guide a customer on org strategy, governance and change management best practices based on customer needs

  • Drive business and technical requirements discussions with Customers and provide relevant best practice recommendations.

  • Identify and proactively engage at-risk customers and commit to seeing an issue through to complete resolution.

  • Deliver business value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth

  • Develop productive relationships with internal teams, providing thought leadership and closed loop feedback.

  • Develop and grow technology and domain expertise, staying current on all related Salesforce.com products and services.

Experience/Skills Required:

  • Currently pursuing an MBA, graduating in the summer/fall of 2021.

  • 3-8 years of relevant work experience, working in a customer-facing role is preferred.

  • Strong presentation skills with the ability to lead fast-paced consulting engagements and effectively tailor messaging based on the audience and subject matter in a virtual manner.

  • Understanding of the fundamentals of Cloud products and how they should be leveraged to solve business challenges.

  • Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers

  • Ability to present recommended solutions and obtain Customer acceptance to solution design.

  • Strong aptitude toward communicating complex business and technical concepts in a virtual manner.

  • Strong communication skills, both written and verbal with the ability to effectively develop materials that are appropriate for the audience and evangelize key concepts and best practices.

  • A passion for continued education in new technologies and functionality, as well as being involved in projects that push the capabilities of existing technologies.

  • Ability to collaborate with teams of all shapes and sizes while also being able to work independently as a self­ starter.

Experience/Skills Desired:

  • Prior experience in mapping specific business requirements to salesforce.com product features.

  • Prior consulting experience and understanding of industry best practices.

  • Good understanding of enterprise architecture principles

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ do not accept unsolicited headhunter and agency resumes. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com at http://salesfore.com/ or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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