Massachusetts Jobs

Student Affairs Administrative Coordinator

Staff Non-exempt Boston, Massachusetts

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Description

The administrative coordinator supports the work of the Student Affairs Office and Suffolk CARES.

Responsibilities & Duties:

Administrative Duties (included but not limited to):

Assist with walk-in and telephone correspondence for students, faculty, staff, parents and visitors; Assess constituent needs and make initial resolution of problems/issues/queries; Direct/escalate all necessary concerns to the appropriate department/staff member; Assist Student Affairs/Suffolk CARES staff with student outreach – primarily incoming care report cases and during high trafficked times of the semester (for ex: enrollment confirmation; early alert period, etc.); Schedule appointments and maintain the calendar for Student Affairs Staff/Suffolk CARES team; Provide administrative support for Student Affairs Committees (scheduling and room booking; preparation of proposals and supporting materials; development of agendas; facilitate virtual meetings through Zoom); Process forms and mailings and track data for late course withdrawals, leaves of absence and withdrawals for students in the College of Arts and Sciences and Sawyer Business School; Create assessments, Constant Contacts and reports to illustrate late course withdrawals, leaves of absence, and withdrawals data for each semester, academic year, etc.; Coordinate scanning of Student Affairs documents and all correspondence with students in ImageNow and Maxient databases; Provide word processing of documents, file management and data collection/storage; Manage incoming and outgoing mail and large-scale mailing/communication projects for the Student Affairs Office .

Supervision :

Select, train and supervise department work-study students.

Special Projects

Manage the Student Affairs Office social media accounts; Assist with Commencement logistics and organization; May serve on various Student Affairs Committees; Student Handbook.

Performs other related duties as assigned.

REQUIREMENTS OF POSITION:

• Bachelor’s degree with 3+ years of relevant experience

• Experience in a fast-paced student service-focused University or College setting

• Demonstrated experience and proficiency in the use of technology to include PC use, desktop publishing, Microsoft Office Suite, Constant Contact, social media, student records system, internet use and Zoom.

• Attention to detail, as demonstrated by copyediting and proofreading capabilities

• Excellent communication (both verbal and written), time management, and interpersonal skills

• Strong organizational skills and an ability to handle multiple responsibilities simultaneously

• Experience in problem-solving, decision making, referral techniques, and confidentiality.

• Experience and proficiency in the use of technology to include PC use, desktop publishing, Microsoft Office Suite, social media, student records system and internet use.

• Ability to work effectively with a diverse student population and with parents, faculty and other administrators.

• Ability to communicate, engage, and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, sexual orientation, gender expression, and military status.

• Sensitivity to the needs of a diverse student body; demonstrated experience working with diverse student, faculty, staff and community populations and proven ability to create an inclusive and welcoming campus environment.

• Standard hours of this position are 8:45 am to 4:45 pm, M-F, however ability to keep flexible hours to support program objectives, including some evening and weekends, is necessary.

Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. As an affirmative action, equal opportunity employer, the University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.