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Aaron's Inc Strategy & Operations Manager in Boston, Massachusetts

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Strategy and Operations Manager, Woodhaven Furniture - E-Commerce

Woodhaven Furniture is the recently formed direct-to-consumer furniture ecommerce brand based out of Boston. We are building the next great furniture ecommerce business and need an all-star Operations leader to help us do it.

All roles will continue to be remote-first through 2021, then transition to our Boston office with a flexible office schedule. We are actively recruiting talent with expertise in all facets of technology including operations, application development, digital design, engineering, product, customer experience, and growth.

The Operations leader will define the strategy and operations from the current MVP state to a world-class, fully-scaled business. They’ll do this in a variety of capacities, including understand the existing Woodhaven and Aaron’s capabilities, running our day-to-day operations, building a milestone-rich operations roadmap, executing and recruiting based on that roadmap, and measuring results.

This role reports into the General Manager of Woodhaven.

Duties and Responsibilities

The Strategy and Operations Manager will work cross-functionally within the Woodhaven team and Aaron’s team, as well as managing external providers and partners. Responsibilities include, but are not limited to:

  • ·Manage the day-to-day operations for our nationwide DTC furniture business

  • ·Manage supply chain & logistics flows for order fulfillment

  • ·Interface with third-party logistics providers and our warehouse to ensure things move smoothly

  • ·Respond and resolve customer issues and identify preventive processes to build

  • ·Define procedure documentation

  • ·Building deliverables to update internal and external stakeholders

  • ·Define KPIs and produce monthly reports for P&Ls monthly/quarterly accounting

  • ·Share periodic status updates of the business

Education and Experience

  • ·3-7+ years of relevant experience in business operations, planning, and/or analytics

  • ·BA/BS required

Required Skills and Attributes

  • ·Desire to work in an early-stage company with the resources of a publicly traded corporation

  • ·Strong interpersonal skills including the ability to produce quality deliverables andpresentations, to collaborate with and influence senior leaders

  • presentations, to collaborate with and influence senior leaders

  • ·Business planning and Operations skills including the ability to analyze and present insights from data in an effective way

  • ·Analytical thinker with strong problem-solving skills

  • ·Highly motivated self-starter who operates with minimal supervision and often ambiguous situations

  • ·Solutions-oriented with the ability to analyze and revise operating practices to improve efficiency and solve problems

  • ·Proactive communicator who keeps stakeholders updated and actively reports progress/challenges

  • ·Thrives in a fast-paced, dynamic team environment while managing multiple tasks


Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes

  • ·Paid time off including vacation days, sick days and holidays

  • ·Medical, dental & vision insurance

  • ·Maternity/paternity leave

  • ·401(k) plan with company match

  • ·Flexible spending accounts

  • ·Life insurance

  • ·Disability benefits

  • ·Stock Purchase Plan

  • ·Team Member purchase discounts

Total Rewards

Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes:

  • Medical, Dental, Vision

  • Tuition Reimbursement

  • Pay on Demand Options

  • Basic Life and AD&D

  • Employee Retirement Plan (401k)

  • Employee Assistance Program

  • Parental Leave Benefits

  • Flexible Spending Accounts

  • Health Savings Accounts

  • Short-Term Disability

  • Long-Term Disability

  • Employee Stock Purchase Plan

  • Paid Time Off

  • Financial Wellness

  • Physical Wellness

  • Discounts

  • Matching Gifts

  • Community Outreach

  • Employee Business Resource Groups

About Aaron’s

At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact

Aaron’s is an Equal Opportunity Employer