Massachusetts Jobs

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MarketPoint is the distribution organization of Humana, responsible for all individual sales. It has over 4,000 associates and is responsible for millions of interactions each year. The MarketPoint Strategy Advancement team is searching for a Process Design & Optimization Professional to capture and analyze our end-to-end Sales process across all distribution channels. Through analysis and findings, the Professional will work to identify areas of opportunity to optimize business operations that improve productivity and efficiency. This body of work will span across initiatives that touch people, process and technology. This foundational work will also require innovative process re-engineering to support Strategic Development & Planning efforts that drive Transformation and Change initiatives.

Responsibilities:

• Partner with distribution channel leads to observe and learn MarketPoint’s end-to-end Sales processes, tools and technology

• Document and analyze Sales processes across all distribution channels to develop foundational material while identifying channel synergies and outliers

• Through end-to-end analysis, identify areas of improvement and/or gaps in existing processes then provide improvement recommendations to enhance productivity and efficiency

• Ability to analyze metrics and apply measurable outcomes to improve operations (may include time studies, AHT, sales performance, quality, etc..)

• Partner with broader Strategy Advancement team and business partners to showcase process findings, explore innovative opportunities to optimize and apply tangible business justifications to recommendations

• Through live feedback sessions, deconstructs and analyzes challenges and/or bottlenecks in operational flow to inform and develop new ways of working/thinking

• Partner cross-functionally to define requirements and gain business consensus to help drive decision making pertaining to improvement initiatives

• Maintain updates to process material to support and track future changes driven by Transformation initiatives

• Support MarketPoint leadership in communicating value and impact of MarketPoint initiatives to broader Humana organization

Use your skills to make an impact

Required Qualifications:

• Bachelor's degree

• 3+ years experience with process mapping, workflow documentation, process design or process re-engineering

• 3+ years experience with business process management with large scale initiatives across people, process, policy and technology

Preferred Qualifications:

• Familiar with Six Sigma and/or advanced business process analysis practices

• Salesforce and/or other CRM technology

• Contact Center, Omnichannel or Digital experience in a Sales environment helpful

• Advanced experience utilizing process flow diagram tools, i.e. Visio, etc..

• Ability to summarize and simplify complex data sets or process detail for effective storytelling in presentations

• Ability to influence peers/stakeholders to influence results or new ways of thinking

• Excellent verbal and written communication skills

• Excellent time management, project/change management, program execution and organization skills

• Self-motivated and ability to work independently in a fast-paced, ever-changing environment

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$84,600 - $116,300 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.