2020 On-site Store Manager in Boston, Massachusetts
2020 On-site is the leader in mobile vision care. Since 2014, our Mobile Vision Clinics have provided eye care to over 75,000 patients at their workplaces, schools, and neighborhoods. In May 2020, we expanded our services to provide vital access to clinical trial assessments and tests, bringing uniquely equipped Mobile Clinics directly to participants. Our focus is "radical patient centricity," prioritizing the patient experience, minimizing time and distance barriers.
Fast forward, we are stronger than ever and growing rapidly. Joining our team now is a chance to be part of the future of eye care and clinical research, helping drive innovative solutions that are dramatically changing an industry.
Reporting to our VP of Clinic Operations, we are adding Store Managers to our team. But, these aren't your typical retail environments. Working on our mobile vision clinics - fully transformed RVs, you will be driver, navigator, sales associate, team lead, and event coordinator. You will provide an exceptional experience for our patients - from the moment our patient comes on board, helping them navigate through the check-in process, the exam, and finally assisting with eyewear selection from the myriad of frames we offer. You will hustle, set up tunes, support the doctor on board, communicate with the success team at HQ, and generally foster an energetic, enthusiastic vibe for our patients.
Who you are
You are a morning person, willing to show up at our headquarters in Everett bright and early and drive up to an hour to our site for the day. You may be working in retail or hospitality, but either way, you are a customer-focused person who is hungry for that next step. You want a chance to lead initiatives, manage a store, and grow your career. More importantly, you want to be part of a company that is doing something meaningful; a place that is driven by its employee-created core values. You have that "spark" and you see the potential in stepping outside of your comfort zone and being part of building a business that is changing an industry.
What's in it for you
Sign on Bonus! Come and work with us and receive $1000!*
Immediate growth and exposure. This is a chance to take a leap into a whole new field and be trained on everything you need to know about reading lens prescriptions, fitting frames, and ensuring patients see what we can do for them. You will have the chance to learn as much as you can about an accelerating business, gaining exposure across multiple teams, and interacting with clients and patients. You will be part of a company where everyone is all in, everyone has a voice, and everyone is recognized for their contribution.
Ownership and autonomy. This is a rare opportunity to take an entrepreneurial approach to running your mobile clinic like a business. You will build out your presence engaging patients, troubleshoot and solve problems on the fly, and do whatever it takes to ensure we are delivering outstanding care and services to patients.
Impact. We are changing an industry by innovatively delivering access to eye care - bringing our Mobile Vision Clinics (MVCs) to places of work, schools and universities, apartment buildings, and other public spaces - without compromising on the quality of care. You will be part of bringing vision care and glasses to patients who may not otherwise make the time to access these vital services. It's a chance to provide a meaningful product that helps our patients see the world differently. We bring our patient-first mentality to everything we do, and we are proud of our ability to continuously innovate to better serve patients and clients who live and work in our neighborhoods - and beyond.
Our new Store Manager will:
Run the show. You will be first on your MVC every morning, reviewing equipment, planning your route, and ensuring you and your team (an Associate Store Manager and a doctor) have everything you need for the day. You will show up on-site, act as an event coordinator, check in with the client, communicate with the head office team if necessary, set up for patients, and create a welcoming atmosphere that may include coffee and fun tunes.
Wow our patients. You will continually go above and beyond to ensure exceptional service to each and every person you interact with every day. You will curate and maintain a diverse line of eyewear based on price point and demand. You will respond to inquiries in a timely manner.
Interpret and respond. You will connect with patients to understand style preferences and assist them in the eyewear selection process. You will take accurate measurements to fit glasses.
Administrate. You will coordinate shipment of eyewear to our lens manufacturer. You will perform insurance verification and bill patients for services provided.
What you bring:
The entrepreneurial potential. You have a couple of years of experience in a customer-facing position such as retail or hospitality, but you may be coming from another environment with the humility to learn. You are highly motivated, business-minded, detail-oriented, and prioritize the customer (patient) experience. You are comfortable learning new technology and systems.
The initiative. You are a collaborative team player, and whatever it takes, you are willing to put in the effort. A problem solver, you approach traffic, equipment issues, poor weather, or a lack of patients with positivity and practicality.
The interpersonal skills. You are a friendly, outgoing, and effective communicator, and you can gain the trust of coworkers and patients alike. You can navigate relationships and influence your team. You can successfully pass a pre-employment background check.
The drive. Literally. You have a valid Massachusetts driver's license and a clean driving record. (And yes, we usually reserve our love of puns for vision-related comments, but we couldn't see our way around this opportunity.) You are willing and able (with training) to safely navigate our vehicles throughout the Greater Boston area daily.
The flexibility. You are willing and able to travel up to an hour (occasionally a little further) outside Everett. You can work Saturdays or into the early evening as needed.
*Some conditions apply.
Why is 2020 On-site such a great place to work?
Ivan, the Senior Director of Service Delivery explains why 2020 On-site is unique and how you will make a difference. (https://www.kommute.com/to/ivanxuf6s/5eac6f63-f7c2-4aaf-8a5d-58871393fad8)
At 2020 On-site, we see differently. And if you do too, we should chat.
We're an open and inclusive team where each member brings a depth of experience and energy to what we do. We love to 'geek out on problem solving, whether that's unlocking a new sales approach, discovering a new eyewear brand, or building charitable programs that help kids in need see better. We enthusiastically share our new quarantine skills (home-made sourdough, anyone?), host game nights on Zoom, and have friendly debates about our favorite sports teams, and the best places to get takeout.
At 2020 On-site, everything we do is guided by our values: We see you. We say "yes, and...". We own it. We go the extra mile. (And we love puns!)
It goes without saying, one of the perks we offer is free vision care and glasses. In addition, we pride ourselves on a competitive salary, medical, dental, and life insurance, and a 401K.
At 2020 On-site, we also see candidates differently. If you feel you meet most of the qualifications we are looking for and share our vision and values, we encourage you to apply. We promise to consider your application fully.
We strive to build a team that reflects the diversity of the communities where we live, work, and take our services to.
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