Massachusetts Jobs

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Staff Field Appraiser - Auto

PRIMARY PURPOSE : To handle field appraisal assignments for our corporate fleets and insurance clients with an emphasis on Auto's.

Location: Location: Boston Massachusetts

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Set appointments same day, inspect within 24 hours and write estimate car side

• Depending on location - appraiser is expected to write 6 to 10 estimates per day

• Ensures proper vehicle tear down

• Determine repair time allotments and required labor operations

• Makes accurate repair/replace decisions

• Assess and applies pre-existing damage, completes accurate total loss evaluations

• Negotiates agreed price with shop decision maker and sets time bound expected completion date per Client Guidelines

• Review and assess the validity of all supplement request

• Proactively provides customers with information regarding their vehicle’s cost of repair estimate and explains claims/repair process

• Maintains accurate vehicle’s cost of repair estimate and explains claims/repair process

• Negotiates advanced fees for tow, tear down, and storage on all vehicles that are determined to a financial total loss at a repair facility or tow yard

• Provide extraordinary customer service to all parties involved in the claims process

• Other duties as assigned by management or as needed.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• ​Performs other duties as assigned.

• When not in the field, assist quality assurance team and be available for desk appraisal work as well

QUALIFICATIONS

Education & Licensing

• Bachelor's degree from an accredited college or university preferred (but not required). Licenses as required, as needed. Professional certifications as applicable to line-of-business preferred.

Experience

Four (4) years of insurance or body shop experience required.

Skills & Knowledge

• Good technical knowledge of auto appraisals

• Knowledge of client operations and labor regulations

• Excellent oral and written communication

• PC literate, including Microsoft Office products

• Analytical and interpretive skills

• Strong organizational skills

• Excellent interpersonal skills

• Excellent negotiation skills

• Good judgment and discretion skills

• Ability to manage multiple projects and set priorities

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies

• CCC One experience

WORK ENVIRONMENT

Must be able to work independently. This is a field appraisal position and you will be responsible for managing your local territory and scheduling your work day.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required locally

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Pay Transparency disclosure:

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $68,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)