Job Information
Eastern Bank Sr Technology Support Technician in Boston, Massachusetts
The Senior Technology Support Technician provides employee support for a variety of applications and services, in a hands-on, fast-paced, high-demand technology organization. This position is primarily located at our headquarters in Boston where they will support on-site employees, conference room technology, and provide dedicated support to the executive team. They also serve as an escalation point within the Service Desk team for tier one and tier two support of complex incidents and requests.
MAJOR RESPONSIBILITIES :
Employee Support: Provide hands-on technical support by identifying, conducting in-depth analysis, and recommending and/or implementing solutions to complex technical issues to best support the end-user computing needs of Eastern Bank.
Conference Room Support: Provide support for the technology in our conference rooms and support critical meetings, as well as maintaining equipment and ensuring it is ready for use.
Executive Support: Serve as a primary contact point for support needed by our executive team and their support staff.
PROBLEM SOLVING & DECISION MAKING :
Must be analytical, well-organized, and self-directed. Must possess strong customer services skills and a sense of urgency and ownership. Must be able to make technical and process decisions that align and advance Technology and Business Goals.
REQUIREMENTS :
Education and Experience :
High School Diploma required; Bachelor’s degree or equivalent combination of education and experience preferred.
Minimum two years’ related experience providing technical support in a Technology Support environment.
Skills/Knowledge:
Experience supporting Logitech Rally or similar conference room technology.
Executive support experience.
Exceptional working knowledge of operating systems (Windows, macOS, iOS, Android)
Understanding of Network and Server Technologies (Windows Server, Microsoft Active Directory, Azure Active Directory, Group Policy, Azure)
Ability to adapt and learn new applications while providing support
Thorough understanding of Microsoft Office products
Understanding of Microsoft System Center suite of products (Configuration Manager, Service Manager, Endpoint Manager (Intune), and Operations Manager)
Experience with PowerShell and batch file scripting
Basic knowledge of GPO
Mobile device configuration and management experience, such as Intune or equivalent.
Familiar with different browsers, related issues, and how to troubleshoot them.
Working Conditions :
Fully In-Person Position at our Boston office
Travel to Eastern offices required on occasion
Off-hours support as needed for events or changes
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.
Eastern Bank is an Equal Opportunity Employer of women, people of color, LGBTQIA+, religion, national origin, citizenship, neurodivergence, age, Veterans, individuals with disabilities, or any other characteristic protected by law.
At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.