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Santander US Sr. Supervisor, Credit Risk Review in Boston, Massachusetts

Sr. Supervisor, Credit Risk Review

Req ID: 2104555 Date posted 10/14/2021

This is an Individual Contributor role. The primary function of this Senior Supervisor, Retail Credit Risk Review role is to maintain subject matter expertise in, and lead and participate in onsite and offsite business unit assessments of the Company's retail lending units (such as small business banking, unsecured consumer lending, credit card, mortgage, and home equity). Specific experience in collections and loss mitigation a plus. Position also will assess overall asset quality, risk and compliance with established underwriting policies, procedures, limits and concentrations. S/he performs testing in a timely manner, ensuring all review quality and client relation standards are met, and courteous and professional behavior is observed in all situations. The incumbent reviews individual loan files and data analytics for compliance with underwriting and default management policy and procedure, and contributes to the assessment of the quality, quantity, direction, and overall credit risk in the organization through planned vertical and horizontal reviews, as well as continuous monitoring of the retail portfolios.

  • Leads and participates in credit risk reviews of the retail portfolios and contributes to the preparation of the review summary, findings, observations and recommendations.

  • Assesses asset quality, status, and appropriateness of existing credit risk controls/ compliance with established underwriting policies/risk tolerance.

  • Ensures appropriate collection, default management, loss mitigation, and foreclosure strategies are in place and followed, and that appropriate charge-offs are taken timely.

  • Reviews required documentation for loan review testing, inclusive of conducting credit file reviews and completing necessary test sheets.

  • Assesses portfolio management and monitoring functions such as retail quality control/quality assurance, credit risk/solvency reporting, and other portfolio monitoring.

  • Follows up and tracks recommendations issued from prior reviews; performs validation of completed remediation.

  • Follows up and tracks regulatory recommendations; performs validation of completed remediation.

  • Monitors performance of the retail portfolios through review of various credit metrics and credit risk reporting, inclusive of new originations, portfolio metrics, etc. to identify emerging trends and risks.

  • Performs continuous monitoring of the retail portfolios through observation of quality control and other relevant meetings.

  • Assesses and monitors credit risks related to new retail products and business initiatives.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.


  • Bachelor's Degree; in Accounting, Finance, Business or equivalent field, or equivalent work experience

  • 12-15 years banking experience, preferably concentrated in Consumer Loan Review, Credit Risk Management or other Consumer Credit Risk functions such as Underwriting or Originations; specific subject matter expertise in Collections and Loss Mitigation strongly desired

  • Ability to work independently with limited supervision

  • Analytical and detail oriented

  • Strong organizational skills

  • Project management skills; ability to direct others when leading an assignment

  • Ability to effectively interact and communicate with business line and credit risk personnel across the organization

  • Solid diplomatic skills with the ability to resolve conflict; ability to establish rapport with all parties in order to mitigate tension

  • Strong written and verbal communication skills, communicates in a timely and straightforward manner

  • Technology and computer skills, with the ability to effectively use Microsoft Office (Word, Excel, Outlook, PowerPoint); data analytics skills is a plus

  • Time management skills and the ability to complete multiple projects simultaneously and in a timely manner

  • Working knowledge/ industry expertise of policies, procedures, and regulatory matters related to consumer lending, mortgages, credit cards, auto loans, and leasing; preferably concentrated in retail credit risk functions, retail loan review, regulatory environment or consumer lending

  • Stays current with industry and regulatory trends and emerging risk issues

  • Has good understanding of current market and competitive landscape in which the organization operates

  • Follows through to meet commitments to others

  • Takes responsibility for achieving strong results, despite balancing multiple complex demands

  • Problem-solving skills; identifies the component parts of a complex situation or problem and the relationship among variables that may not be obvious

Primary Location: Boston, Massachusetts, United States

Other Locations: Rhode Island-East Providence,Rhode Island-Providence,Massachusetts-Boston

Organization: Santander Bank, N.A.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

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