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Verint Systems, Inc. Sr. Program Manager, PMO in Boston, Massachusetts

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at Overview of Job Function Verint’s Sr. Program Manager, Program Management Office (PMO) leads strategic initiatives, defines and enables cross-functional and product development processes to drive continuous improvement techniques across the organization with a focus on our cloud delivery and enterprise-wide change management. The ideal candidate will have proven experience in managing programs, projects, and process improvements in global environments. Principal Duties and Essential Responsibilities: + Lead complex programs through ideation, execution, and adoption. + Create visibility, alignment & clarity on strategic initiatives across the organization. + Track deadlines, deliverables, resources, action items, and timelines throughout programs and hold owners accountable for their commitments. + Identify dependencies and possible issues across teams, programs, or processes and make sure they are known, owned and mitigated. + Proactively drive change and develop the organization to be efficient, lean and cloud-oriented + Define/evaluate/change processes and roll out new and updated processes to the organization. + Manage the process document repository. + Define and track KPIs for measuring the organization’s success and efficiency. + Work with Product Strategy/CloudOps/Support and Services to streamline the cloud delivery process. + Facilitate discussions to understand lessons learned. Minimum Requirements: + Bachelor’s degree in Computer Science or related field + 10+ years overall engineering experience including a minimum of 5 years of project and program management experience. + Proven experience managing programs, projects, operations, services and teams in matrix and global environments. + Excellent interpersonal skills with the ability to facilitate, debate and drive discussions across different locations and time zones. + Proven experience leading complex engineering initiatives, establishing new company processes and driving change management. + 5 years' experience with strategic enterprise-wide projects requiring a big picture view such as large-scale development projects and efforts to combine various domains into a unified solution. + Experience in Agile methodologies. + Proven experience providing visibility of project status through relevant and accurate information; developing & tracking projects/program plans and ensuring accountability at all levels. + Successful completion of Verint background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification and a credit check for travel related roles. #LI-KD1 MIN: 120K MAX: 140K Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one’s race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, “Protected Characteristics”), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination. For US Applicants 2024 Benefits Offering (