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Cengage Learning Sr Manager, Sales Operations in Boston, Massachusetts

Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals.

As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.

What You’ll Do Here:

The Senior Manager Sales Operations will be responsible for the development and production of tools and analytics that support the US Higher Education Sales organization, as well as driving continuous improvement in process design and execution.

Furthermore, this role will collaborate closely with Sales Leadership in U.S. Higher Ed and other key partners to implement critical initiatives, including Sales coverage models, role definitions, incentive structures, and other strategic priorities. Responsibilities for this role include:

  • Owning the development and ongoing production of sales analytics tools for both front-line sales professionals, management, and senior leadership.

  • Crafting and executing sales incentive plans, target setting and management, providing timely reporting of progress to the Sales organization, and ensuring smooth execution of the plans throughout the fiscal year.

  • Leading cross-functional programs, providing both project management to hold partners accountable, as well as thought leadership to build consensus and shared opinions across on key initiatives.

  • Provide Sales and Executive Leadership with data-driven, meaningful insights on both in-flight and completed sales campaigns, including recommended changes or actions.

  • Working with sales leadership and partners across the organization to develop and implement pivotal initiatives, sales compensation design and administration, recruiting and selection of sales force talent.

  • Partnering with other functions (e.g. Finance, HR) to support the operations, efficiency, and efficiency of the Sales team.

  • Cultivates an organization of continuous process improvement within the Sales function to enable execution of strategic priorities for the Higher Ed business.

  • Support ongoing development of junior level team members in both quantitative and qualitative skill sets.

Skills You Will Need Here:

  • A deep understanding of Sales Operations at both a strategic and operational level

  • Proficiency in CRM design and management, preferably Salesforce but not required

  • Program management experience and an ability to both hold people accountable and build shared opinions through thought leadership

  • Sophisticated Excel modeling and presentation skills

  • Familiarity with business systems and understanding of data reporting tools

  • Experience with SQL and working in relational database management systems (e.g. Snowflake) a plus

  • Self-starter with analytical skills

  • Able to identify problems and/or opportunities for improvement, assesses viable solutions, and develops and executes complex projects and comprehensive action plans

  • A pragmatic, commercial mind-set and a willingness to have a hands-on, sleeves rolled up approach to working with a dispersed go-to-market organization

  • Highly results oriented and focused on business priorities

  • Ability to effectively lead multiple assignments concurrently, including ability to assess and handle priorities

  • Effective interpersonal and communications skills, particularly the ability to communicate technical expertise and influence executive partners

  • Ability to identify and develop junior-level talent in the Sales Operations organization

Education & Experience:

  • Bachelor’s Degree requires, Master’s Degree in relevant field preferred.

  • 2-3 years’ experience in a management role in Sales- Operations or Strategy with a track record of high achievement.

  • Experience in the Education industry is preferred

Cengage is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.

Cengage is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at +1 (617) 289-7917.

Cengage is the education and technology company built for learners. The company serves the higher education, K-12, professional, library and workforce training markets worldwide. Cengage creates learning experiences that build confidence and momentum toward the future students want. The company is headquartered in Boston, MA. Employees reside in nearly 40 countries with sales in approximately 165 countries and territories around the world. Find us on Facebook or Twitter.