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Teleperformance USA Sr. Manager, Safety & Legal in Boston, Massachusetts


Your footprint as a Sr. Manager of Safety & Legal will be to lead all initiatives and oversee administration for US Teleperformance Subsidiaries. You and your team will engage site leadership and HR Business Partners to maintain compliance to global policy, local, state and federal laws, coordinate audits and report findings. You will communicate health and safety protocol or changes and coordinate delivery with the HR Business Partner team to provide a safe working environment for all employees.

You will oversee the team investigating and responding to legal complaints (EEOC, DOL, OSHA, etc.) and providing timely response to the Legal Department. Finally, you will report on trends, and identify root cause factors to solve real world problems.


  • Oversee all Health and Safety initiatives and programs across US subsidiaries and ensure team is meeting global requirements.

  • Design and implement company policies, procedures, related to Health and Safety related concerns or initiatives.

  • Coordinates on-site Safety reviews and audits at all locations to ensure compliance as required by OSHA and all company policies and procedures.

  • Effectively communicates with agency officials and/or auditors during any onsite visits to speak to findings or inquiries and successfully represent Teleperformance USA Health and Safety programs.

  • Collaborate with site leadership maintain Federal, state and local certifications as required in all sites to meet OSHA, CDC, etc. guidelines.

  • Effectively communicate all Health and Safety protocol changes via necessary channels and coordinate delivery with the HR Knowledge Center and HR Business Partners.

  • Oversee the timely response of all EEOC, DOL, OSHA, etc. as well as internal requests meeting all deadlines.

  • Provide legal claim reporting with recommendations to reduce risk to the organization and improve the employee experience.

  • Leads, trains and develops team to realize full potential, allowing for professional growth, while maximizing productivity and efficiency.


  • Bachelor's degree in Business, HR or equivalent combination of experience and education.

  • 7+ years of experience in HR with strong background in OSHA, CDC, and Workers Comp guidelines, and certifications, with the ability to direct and oversee H&S programs.

  • Extensive background responding to legal claims (EEOC, DOL, etc.).

  • Ability to create meaningful reporting that illustrates trends/ gaps and real world problems to be solved.

  • Ability to lead and develop a remote team.

  • Ability to do business with an absolute commitment to the TP USA Values.

  • Excellent communications skills, both written and oral.