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Thermo Fisher Scientific Sr. Manager Global Sales Training (US/UK REMOTE) in Boston, Massachusetts

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division

Unity Lab Services provides a single source for integrated lab service, support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address your business needs. Whether you are looking to arrange for service on one instrument or are seeking resources to manage service and support for all your labs, there is a Unity Lab Services solution to meet your business needs.

To deliver service solutions without boundaries, programs are offered for all instruments, equipment and laboratory supplies, regardless of vendor. As a laboratory partner, Unity Lab Services provides researchers what they need, when they need it, to maximize their ability to focus on science and drive innovation. Let our expertise complement yours. Unity Lab Services Provides:

Simple Access to Integrated Service Delivery: Unity Lab Services provides complete solution design and implementation for seamless laboratory service and support management with one partner.

One Solution, Regardless of Vendor: Service and support programs for all instruments and supplies, regardless of manufacturer.

How will you make an impact?

This IES sales training position is responsible for training the sales, services, and customer teams across the organization as well as other functions that support customer engagement. This leader will be responsible for understanding our core products, services, strategy, operating model and customer segments. (IES services include but are not limited to instrument installation, validation, and maintenance service for category 1, 2 and 3 products manufactured by Thermo Fisher Scientific as well as by other companies.) The sales training lead will design and deploy training that focuses on core selling skills/tactics that support the IES customer engagement strategy. Responsibilities also include orientation for new sales/service colleagues and teams that need additional and enhanced training and support due to critical needs. The individual will also be responsible for all of the scheduling, planning and implementation of the sales content aligned with other priorities and initiatives. The leader must work effectively in a matrix management environment and in cooperation with broader stakeholders. In addition to developing and deploying training content, the individual is also responsible for measuring and tracking success with the teams and pivoting the training and development strategy as needed.

What will you do?

  • Provides training to IES service and sales teams and extended functions within the division including marketing, customer care, and operations

  • Develop instructional material for sales/service teams

  • Works with translation services and teams to ensure training is customized by country/region.

  • Understands and interprets product and services roadmap and value offerings as well as channels and customer segments.

  • Develops communication, selling and negotiation skills in sales, services and customer teams

  • Assists and coordinates with marketing and sales operations departments to ensure training and development aligns to the strategy and strategic initiatives timeline

  • Ensures that the training aligns to AOP targets and ensures investments align to the plan

  • Plans, schedules and coordinates training schedule throughout the year

  • Teaches and instructs marketing trends and methods to sales/service teams.

  • Provides training in customer engagement, relationships and retention.

  • Provides training and drive teams in achieving hundred percent outcomes

  • Ensures alignment of company best practices, corporate standards and procedures

  • Supports sales performance processes and methods for evaluating performance

  • Stays current on market trends and the changing demands of the industry/environment

How will you get here?

Education

  • Minimum educational requirement is an undergraduate degree; an MBA or equivalent consulting / working experience is strongly preferred, services background preferred

Experience

  • Minimum of 5+ years of experience in sales, training and development, preferably within the B2B environment

  • Experience working in a multinational company with proven ability to drive results in a matrixed management operating environment

Knowledge, Skills, Abilities

  • Evidence of excellent written and verbal communication skills, in particular preparing and delivering training at multiple levels through an organization

  • Ability to work effectively with multiple cultures globally

  • Preferable to have previous people leadership experience

  • Demonstrated track record of training a sales organization and developing training curriculum and content

  • Highly developed commercial and business acumen; an ability to recognize organizational opportunities

  • High energy level with ability to adopt and model the Thermo Fisher Scientific values of Integrity, Intensity, Innovation and Involvement

  • Comfort with strategy deployment tools and utilizing PPI, Lean, 6-sigma, or similar tools to drive operational and business improvements within a commercial organization

  • Able to travel up to 30%

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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