Massachusetts Jobs

The Senior Director, Solution Enablement will lead and direct all aspects of Solution + Services enablement functions. As an integral part of the Professional Services organization leadership team, you will lead the strategy, execution, and continuous improvement empowering our Services, Sales, Marketing, and Customer Success teams to deliver exceptional value to our clients.

Responsibilities

• Lead + direct team of clinical, technical, & services enablement consultants responsible for solution + scope advisory during sales + implementation

• Develop + execute strategy to drive bookings, customer implementations, services margin, & overall growth

• Define + socialize best practices for advising + consulting customers to drive solution adoption

• Focus on customer journey experience while creating awareness + delivery of desired outcomes

• Maintain industry + product knowledge; inform company of changing market conditions + competitive landscape

• Establish, maintain, & improve relationships with prospect + customer leadership

• Deliver on results in support of achieving the company’s quarterly + annual financial goals

• Partner with key business function leadership across the organization to drive organizational objectives, including Operations, Growth, Customer Success, Finance, Product, Legal, and Human Resources

• Drive team enablement of sales opportunity support, including key presentation material, solution demonstration, scope capture, & supporting business case strategy at key milestones to accelerate deal velocity + close rate

• Drive team enablement of customer implementations through engagement scheduling, handoff, initiation, & upfront solution design activities

• Cultivate + develop organizational talent that represent subject matter experts on Omnicell products + solutions and the value they bring to prospects + customers

• Monitor + ensure teams are meeting or exceeding key performance metrics, including bookings, financial, operating performance, utilization, customer satisfaction, & employee engagement

• Act as a leadership sponsor and escalation point for customer or team members to help resolve complex/critical customer situations

• Report on staffing, utilization, project health, and financial performance for Senior Leadership

• Oversee + execute improvements aimed at the development and standardization of policies, procedures, methods, and tooling

• Advise on organizational + divisional strategic initiatives aimed at driving operational, financial, and employee development improvement

• Facilitate formal and informal executive level presentations as needed

• Manage overall budget and resources

• Other work as assigned by leadership

Required Knowledge and Skills

• Financial understanding of budgets, P&L and revenue goals

• Ability to challenge the status quo to continuously improve processes and offerings.

• Ability to influence others in a matrixed environment

• Ability to lead + motivate people and encourage teamwork

• Ability to communicate effectively with leadership and a clear vision of program and process integration to ensure a seamless implementation experience

• Thought leader able to manage change and take active leadership and make timely decisions

• Strong organizational, analytical, and problem-solving capabilities

Basic Qualifications

• Bachelor degree

• Minimum eight years in managerial roles supporting large, remote teams

• Minimum five years demonstrated experience leading teams through quote to cash transformation in a Sales, Services, Product, or SaaS environment

• Previous experience in Sales, Professional Services, or Customer Success function

Preferred Qualifications

• MBA

• Ten+ years demonstrated experience in roles leading transformational strategies within healthcare, technology service, or consulting industries

• Experience with CRM, ERP, & services automation applications or program/portfolio management tools.

• Healthcare + pharmacy industry experience

Work Conditions

• Remote based

• Customer and internal team travel as required

• Management of a remote team

Since 1992, Omnicell has been committed to  transforming pharmacy care  through  outcomes-centric innovation  designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”  

Our comprehensive portfolio of  robotics, smart devices, intelligent software, and expert services  is helping healthcare facilities worldwide  to improve business and clinical outcomes  as they move closer to the industry vision of the Autonomous Pharmacy. 

Our guiding principles inform everything we do: 

• As Passionate Transformers , we find a better way to innovate relentlessly. 

• Being Mission Driven, we consistently deliver on our promises. 

• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 

• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.

• In Doing the Right Thing , we lead by example in ALL we do. 

We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

About The Team

Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

Job Identification: 3277

Job Category: Professional Services Consulting

Posting Date: 09/26/2024, 6:51 PM

Job Schedule: Full time

Locations: Chicago, IL, United States

Boston, MA, United States

Pittsburgh, PA, United States

Dallas, TX, United States

Austin, TX, United States

Portland, OR, United States

Seattle, WA, United States

Job Level: Director and above

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.