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Boehringer Ingelheim Sr. Associate Director, Patient & Community Clinical Educators - (PaCE) - Mental Health in Boston, Massachusetts


As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The incumbent is responsible for the strategic direction and leadership of Boehringer Ingelheim Therapeutic Area (TA) within a defined geography. This position includes the development and implementation of the TA specific business and customer engagement plans, which may include engaging with marketplace stakeholders prior to product approval. Demonstrates expert knowledge of TA disease state, treatment guidelines, product, supportive care, adverse event management and the marketplace. The Senior Associate Director works closely with a variety of internal stakeholders, including all functions within the Patient Excellence unit, to enhance the overall customer and patient experience. The Senior Associate Director also has an in-depth working knowledge of the TA multidisciplinary team, which may include prescribing and non-prescribing healthcare practitioners, patients, care partners, consumers, community organizations, and advocacy partners. In this role, the incumbent may engage with internal and external stakeholders, in the pre, per and post- launch phase of the product life cycle to gain insights and feedback on opportunities to positively impact patient health. This knowledge will be utilized to support the design and development of TA programming and educational resources (disease state and product) that support a variety of stakeholders, which may include: healthcare providers, patients, care partners, community advocates, specialty pharmacies, and Hub partners. As a leader, the incumbent will also ensure equal and consistent application of established policies and procedures in the management of employees to meet or exceed respective goals.

Duties & Responsibilities

• Recruits, leads, and develops a staff of TA Patient and Community Clinical Educators to educate patients, care partners, consumers, advocacy partners, prescribing and non-prescribing healthcare providers and community organizations on disease state and Boehringer TA products. Collaborates closely with Patient Excellence functions, Sales & Marketing Leaders and other TA stakeholders to develop and coordinate resources to support educational goals and a seamless patient experience. Leads and coaches direct reports to a high level of productivity. Manages fiscal resources to within 2% of assigned budgets.

• Identifies and develops top talent. Defines clear objectives, allocates resources, provides development opportunities, and conducts ongoing coaching and performance reviews. Ensures the team is staffed with qualified, highly motivated personnel and contributes to building a positive culture within the BU. Also serves in the player/coach role as needed to ensure optimal educational coverage of assigned region. Encourages direct reports to own their careers and take full advantage of Boehringer career development offerings. Drives performance management of all personnel in the region including all disciplinary action to ensure personnel are meeting expectations in their roles.

• Spends appropriate amount of time cultivating and maintaining relationships with relevant TA customers, networks and stakeholders to understand customer needs. Actively anticipates shifts across the marketplace. Responds to the needs of the customer in a timely and professional manner.

• Utilizes marketplace knowledge and appropriate data sources to assist in the development of the TA national and regional educational plans. Attends Patient Excellence, TA management and marketing meetings to recommend customer needs and product strategies to ensure that Patient and Community Educators have the tools needed to provide educational programming to address unmet educational needs across the marketplace and increase our market penetration. Provides feedback to senior management on the effectiveness and results of policies, strategies, and procedures within the healthcare community.

• Responsible for developing, implementing, and updating strategic educational business plans to include patient, care partners, traditional and non-traditional health care practitioners, and advocacy/community engagements. Supports Boehringer relationships with professional society leadership. Monitors clinical environment and has in-depth understanding of the processes and mechanisms for influencing treatment pathways and clinical practice guidelines through Local, Regional and National development committees. Understands the process and coordinates educational resources to appropriately support TA treatment guidelines and care pathways that impact Boehringer brands.


• Bachelor’s degree required: Nursing or equivalent healthcare discipline such as Licensed Clinical Social Worker (LCSW), Pharmacy. Advanced Practice Provider and MBA degree preferred.

• Active clinical license and current certifications required.

• A minimum of 7+ years successful pharmaceutical experience. Background & experience in Mental health is preferred.

• Minimum 2+ years leading a team in specific TA (preferred) or similar specialty care experience; or completion of Boehringer Management Development Programs.

• Excellent communications, objective setting, and influencing skills

• Ability to travel in the US including overnight travel, approximately 50% (or more), depending on geography.

• Residency in the region is required

• Valid Driver’s License and acceptable driving record

• Proficiency in Excel, Word, Outlook, and other relevant applications

• In depth understanding and proven experience in driving commercial success in the TA market is a plus.

• Success operating within a matrix environment where direct reports and their constituents are interdependent on others' engagement with customer universe.

• Displays AAI behaviors: Agility, Accountability, and Intrapreneurship

Eligibility Requirements:

• Must be legally authorized to work in the United States without restriction.

• Must be willing to take a drug test and post-offer physical (if required).

• Must be 18 years of age or older.

Compensation Data:

This position offers a base salary typically between $130,000 and $220,000.  The position may be eligible for a role specific variable or performance based bonus and or other compensation elements.  For an overview of our benefits please click here. (

All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.