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LogMeIn Solutions Consultant (Sales Engineer) in Boston, Massachusetts

Job Description

LogMeIn is seeking a Solutions Consultant (Sales Engineer) to support our LastPass Identity product in a pre-sales capacity to our prospects and customers. We are presently looking for a person with strong technical abilities who is well versed in software configuration and troubleshooting. This role will be a great opportunity to learn and build expertise within the increasingly critical space of Identity and Access Management.

Partnering with our sales teams to drive revenue will be a key part of this role along with working closely with our cross-functional partners in Product Management, Engineering, Support, Customer Success and Marketing. Working with Sales and the customer, you will be expected to explain, demonstrate, and promote our technology in a digestible way as well as manage the proof-of-concept process. You will also be assisting customers with their product configuration and technical challenges to help drive the sales process and support customer retention. This is a critical role in helping our customers understand the abilities of our products and how they relate to solving their business challenges, differentiating ourselves from the competition and setting the foundation for strong, long lasting customer relationships.

Responsibilities:

  • Act as the technical point of contact during the sales cycle, running customized demonstrations, providing technical training, playing a key role in RFI/RFPs, pilots and pre-sales technical qualification.

  • Assist prospects with their technical questions, support the software configuration process and conduct initial troubleshooting steps as needed.

  • Define and successfully manage pilots/POCs by understanding and clearly documenting business objectives, product requirements and success criteria.

  • Learn and be able to discuss product security architecture with client contacts.

  • Work closely with other groups within LogMeIn to troubleshoot/escalate any presales issues; providing detailed input to help diagnose and resolve client issues efficiently.

  • Communicate effectively with clients by email, phone, online meetings and potentially onsite visits for presentations and training workshops.

  • Attend and help staff periodic trade show events with potential speaking roles.

  • Learn and adopt LogMeIn’s chosen sales and demonstration methodologies.

  • Stay current on the competitive landscape and provide feedback to product management, engineering, sales, and marketing.

  • Accurately document all customer interactions and log activities within Salesforce.

Requirements:

  • Degree with business or technology/software focus preferred.

  • 2+ years technical sales or pre-sales experience.

  • Experience working in a fast-paced SaaS product organization preferred

  • Ability to rapidly learn, understand, and work with emerging technologies, methodologies, and solutions.

  • Able to develop a solid understanding of our customers’ operational, IT architecture, security, and technical requirements, to technically qualify and map that information into a solution that aligns to our prospects needs.

  • Experience in Windows Server and Windows systems administration (supporting & managing Microsoft Operating Systems & server functions like Active Directory, Group Policy Management, Federated Services, etc.)

  • Understanding of computer networking concepts (e.g. Firewall & VPN Configuration) strongly preferred.

  • Familiar and comfortable working with Enterprise environments, including:

  • Protocols (e.g. SAML, RADIUS, LDAP, OAuth, OpenID Connect, and SCIM)

  • Directory Services (e.g. Microsoft Active Directory, Azure, Okta, OneLogin, G-Suite, Ping Identity)

  • Enterprise Software Deployment (e.g. via cloud services, Microsoft System Center Configuration Manager, Mobile Device Management)

  • Ability to present clearly and confidently to clients both in person and remotely.

  • Strong problem-solving capabilities with a 'get it done' attitude, helping to overcome any technical hurdles with the adoption and roll out of LogMeIn solutions during the pre-sales process.

  • Team player with excellent oral and written communication skills; self-driven, with the ability to work independently

  • Suitable home office or equivalent working space to support a professional environment.

At LogMeIn, Inc., we build category-defining products that unlock the potential of the modern workforce, making it possible for millions of people and businesses around the globe do their best work, whenever, however, and most importantly, wherever. We’re a pioneer in remote work technology and a driving force behind today’s work-from-anywhere movement, and have become one of the world’s largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.2 billion in annual revenue and more than 2 million customers worldwide who use our software as an essential part of their daily lives. We’re headquartered in Boston, Massachusetts with additional locations in North America, South America, Europe, Asia and Australia.

LogMeIn, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. LogMeIn, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.Each officer, manager, and employee is expected to support, cooperate with, and carry out this policy. Any employee who believes he or she has been the victim of employment discrimination, or has witnessed discrimination in the workplace based on any of these factors should report the matter immediately to Human Resources.

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