Massachusetts Jobs

Service Mapping Manager

Boston, MA

Open to Remote

Contract

$75/hr - $85/hr

Our client, an Ivy-League University, is urgently looking to add a Service Mapping Manager to their team on a contract basis. This is a initial 6-month contract on W2 with potential to extend.

100% fully remote - ideally located on the East Coast as EST hours are required

The Service Mapping Manager will be responsible for researching, designing, implementing, configuring, and validating Configuration Management Database (CMDB) solutions to enable IT Service Management and Service Delivery. In collaboration with IT leadership and product owners, the role will establish an HMS IT Service Portfolio, in alignment with ServiceNow’s Common Service Data Model (CSDM) framework, and use business analysis and technical service mapping to connect service elements of the CMDB with technical Configuration Items (CI’s) in HMS IT’s existing multi-source CMDB.

Requirements

• Minimum 5+ years professional experience

• Deep familiarity with the ServiceNow Common Service Data Model (CSDM) and design patterns.

• Understanding of ITSM Incident, Problem, and Change processes.

• Ideally, ITIL service design experience

• ITIL v3 or v4 Foundations certification desired; ITIL intermediate (or higher) certifications strongly preferred.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Jennifer Doll

Specialization: ServiceNow