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Oracle Software Developer 3 - (OASE) in Boston, Massachusetts

Job Description

Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.

Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

If you are a Colorado resident, Please Contact us or Email us at to receive compensation and benefits information for this role. Please include this Job ID: 167117 in the subject line of the email.


Who are we?

The Service Excellence team at Oracle Analytics Cloud (OAC) is on the verge of transforming the development paradigms at the 42 year old software giant. With the world moving towards the Cloud, Oracle is at the forefront with tremendous portfolio of Cloud offerings.

However, this transformation happens not just at the product level, but also the process of developing, deploying, and operating these products in the Cloud. Using a combination of cutting edge technologies, continuous process improvements, and innovative business transformation methodologies, a small group of us are blazing the trail on the Service Excellence philosophy.

Who are we looking for?

The Oracle Analytics Service Excellence (OAC-SE) team is seeking an energetic software engineer to plan, execute, and drive the delivery of complex software solutions. You will coordinate efforts between operations, technology, and product teams. The objective is to effectively and efficiently operationalize critical division-wide services, resulting in increased overall customer satisfaction.

Roles and Responsibilities

  • Design, plan, develop and support software services in partnership with teams: detailed estimates, a quality plan, key deliverables, risks, issues, documentation, and dependencies

  • Support the operation of OAC’s SaaS offerings including:

  • Analyzing metrics and logs, troubleshoot, and document infrastructure and service issues with the objective of improving availability through automation

  • Creating and maintaining Cloud DevOps tools and reports required for incident and problem management

  • Manage and continuously improve existing OAC-SE capabilities and tools

  • Manage issues and risks within the scope of work, escalating as appropriate

  • Participate in a follow-the-sun model for 24x7 support of OAC services, including start / stop / upgrading cloud infrastructure and services

  • Perform daily tasks in accordance with compliance and regulatory standards

  • Resource (computer, storage, and network capacity) planning, budget, negotiation, compliance, and management

  • Other duties as assigned

General Qualifications

Education level/Qualifications: BS / BA degree in a relevant field

The candidate must also have knowledge and experience with:

  • Python programming language - to continue to enhance and extend our automation framework

  • Data analysis - using tools or techniques (using applications or code which eventually automates it) to collect, normalize, and display a set of relevant data (usage statistics, cost statistics, patch level details) from multiple sources to ensure business decisions can be made in a timely fashion.

  • Providing operational support for global scale, customer-facing services

  • Developing and supporting software services including UI and tool design

  • Demonstrated competence in operational support and software development for large scale customer-facing web services

  • Software documentation skills

  • Methodical approaches to troubleshooting and solving complex technical problems\

  • Issue tracking and collaboration (Jira and Confluence)

  • Documentation in support of developed work (KBs, run books, help guides)

  • Utilizing agile methodologies

  • Communicating effectively in a team environment

  • Working independently and in a self-directed manner

Ideal Skills:

  • Familiarity with automating the collection of cost data from exposed APIs for cloud resources

  • Familiarity with automating the collection of performance (cpu, network iops, disk iops, memory utilization) and reliability from various exposed APIs for cloud resources

  • Ability to analyze requirements and pinpoint those aspects that affect scale/bottlenecks of a given solution and in time estimate the right size/shape of resources that will efficiently meet the demands of that solution. Continuous improvement of the solutions deployed (working across teams) to make the most efficient use of our cloud resources.

About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.


Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer