Canon Business Process Services Site Manager I in BOSTON, Massachusetts
The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.
Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
Functions as a liaison between the client & CBPS
Prioritize and schedules all work including overflow work to backup facility
Ensures proper maintenance and usage of all equipment and supplies
Conducts staff meetings to ensure communication of corporate policies and goals
Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
Interfaces with the client, operations team, and corporate departments as necessary
Associates Degree preferred or comparable work experience
2 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees
Communicate effectively with diverse groups and clients
Exhibit ability to establish personal credibility with customers and staff
Ability to execute and deliver the highest quality and production and customer service
Establish challenging, constructive, and open workplace culture
Work with peers & team to establish departmental decisions, processes & ensure standardized activities
Ability to work in stressful situations and meet deadlines efficiently
Create a customer focused environment
Excellent written and oral communication skills
Strong organizational, administrative, record keeping & time management skills
Strong team approach to business ethics
Must have excellent follow through skills
Occasionally lifting and/or moving of up to 50 lbs.
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within
A company focused on creating a positive work and client environment
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
Posted Date3 weeks ago(9/5/2023 11:16 AM)
Requisition ID 2023-16657
of Openings 1
Category (Portal Searching) Administrative/Clerical
Position Type (Portal Searching) Regular Full-Time