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Job Summary

The ServiceNow Specialist will contribute to a team of experts providing development support to SHI customers related to the workflows they are automating in their ServiceNow environments. The ServiceNow Specialist will join the IT Team to focus primarily on the implementation, configuration, and management of the customers’ ServiceNow platform.

The ServiceNow Specialist will be experienced with ServiceNow implementations of ITSM and ITOM and will have practical experience with the implications of sustaining those processes. The ServiceNow Specialist will be part of the SHI project team focused on delivering successful customer outcomes on the ServiceNow platform.

This position is a remote position with Home Office setup as determined by SHI management. 

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include, but not limited to:

• Implement ServiceNow platform capabilities specifically the ITSM and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.

• Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.

• Keep up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.

• The ServiceNow Specialist will complete all work within agreed timescales and KPI’s.

• Assist SHI teams in managing project timelines and customer expectations.

• See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives.

• Stay up to date on new ServiceNow product offerings, take on-going training and certification including accreditations.

• Learn and follow department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards.

Qualifications

• Candidates will hold a Bachelor’s Degree or equivalent experience

• 1 year of experience holding a position configuring and customizing ServiceNow or equivalent training curriculum, alternatively 1 year experience as a ServiceNow Administrator.

• 1 year of experience with common development technologies (e.g. XML, HTML, JavaScript, CSS, HTTP, etc.)

• Knowledge of ITIL methodologies and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).

• Knowledge of directory services (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)

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Required Skills

• A desire and willingness to “do whatever it takes”

• Client-oriented, professional services mind-set

• Good research skills and the ability to manage details

• Good analytical skills

• Good written and verbal communication skills

• Excellent organization and time management skills

• Ability to think outside the box

• Ability to stay self-motivated and self-directed

• Willingness to adapt to changing business and technical priorities

• Ability to work in a fast-paced, high-performance team environment

• Ability to create high-quality documentation with precision

• Ability to work with deadlines

• Meticulous attention to detail

• Highly organized and methodical

Preferred Qualifications/Skills:

• Additional experience within the IT or Software Asset Management field

• A second language will be an advantage

Certifications Required

The ideal candidate will hold the following accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass the following accreditations within a six-month period of time commencing the role:

Desired Certifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Fundamentals

• ServiceNow Implementation Methodology Fundamentals

Additional Information

• The estimated annual pay range for this position is $60,000 – $85,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Job Locations US-Remote

Requisition ID 2023-15606

Approved Min (Total Target Comp) USD $60,000.00/Yr.

Approved Max (Total Target Comp) USD $85,000.00/Yr.

Compensation Structure Flat Base

Category Technical Presales/Post Sales