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Pyramid Hotel Group Senior Vice President, Business Analytics and Operational Excellence in Boston, Massachusetts

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at

In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.


The SVP Business Analytics and Operational Excellence (“SVP BA”) will be responsible for leading the continuous development, execution and propagation of tools, processes and best practices to ensure excellence in Pyramid’s Operational, Commercial, Food & Beverage and Procurement disciplines and will support connectivity to and integration with Finance, Human Resources and other company systems/data sources. The SVP BA will be responsible for oversight of the day-to-day leadership of Pyramid’s staff within our Business Analytics and Procurement divisions.

Essential Duties and Responsibilities

  • Oversee development, execution and adoption of company analytics and business intelligence tools supporting revenue generation, operations, financial reporting, guest service, associate satisfaction and human resources information accessibility across all disciplines and divisions of Pyramid Global.

  • Collaborate in efforts to improve systemic company processes in operations, finance and human resources and oversee execution and adoption of these within operations and procurement

  • Ensure that Pyramid’s business analytics capabilities enable operatives of the company to quickly discern insights which inform company decisions and provide a sustainable competitive advantage.

  • Develop / direct development of AI and machine learning capabilities to enable extension of systemic best practices and insights into our operational capabilities.

  • Ensure business analytics capabilities are available to support other disciplines and assist the company in setting and achieving its goals.

  • Collaborate with appropriate corporate and property resources to identify our greatest priorities for change/growth and our best means of accomplishing said priority.

  • In all efforts, develop the means and methods to ensure sustainability of new systems and processes despite the natural turnover of the industry.

  • Ensure pro-active interaction with all departments to ensure the best information is available for decision making.

  • Stability, timeliness, and accuracy of information in company analytics information is a top priority for the successful leader of this discipline.

  • Ensure all discipline leaders attract, hire, train, motivate, mentor, performance manage and retain top talent in alignment with company practice and in support of the desired company culture and service delivery expectations.

  • Work collaboratively with Business Development and their analyst group to build prospective pro formas which showcase Pyramid’s best in class performance.

  • Work to consistently refine best practices and inspire creativity of leaders at all levels to identify new ways to improve future performance

Follow direction set by Chief Operating Officer in collaboration with PGH’s Chief Financial and Chief Commercial Officers.

Candidate Profile

  • Minimum of 20 years experience in systems, information, data science and analytics along with significant experience in either Hospitality operations and/or finance serve to strengthen a candidate’s profile

  • Four-year college degree required, Master’s degree would strengthen a candidate’s profile

  • Proven success in team selection, situational leadership, motivation, leading change, team building and accountability to achieve breakthrough performance across the organization

  • Must possess excellent written and verbal communication and presentation skills

  • Must possess a strong capability to analyze information, understand and identify opportunities for performance and process improvement and lead others to successfully act on identified opportunities.

  • Strong organizational and problem-solving skills along with an ability to prioritize work to achieve maximum performance from available resources.

  • Thorough understanding of best practices in data science and application to provide business insights.

  • Ability to establish and maintain excellent relationships with C-level executives internally and externally to advance Company performance and capabilities

  • Ability to marshal resources and inspire a team to achieve company goals and objectives

Certificates, Licenses, Registrations - None Required

Physical Demands – The physical demand described above are representative of those which must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Opening ID: 2022-21410

External Company Name: Pyramid Hotel Group

External Company URL:

Street: 30 Rowes Wharf