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Oracle Senior Technical Support Engineer in Boston, Massachusetts

Job Description

Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This organization focuses on product development and product strategy for Oracle Health, leveraging Cerner technologies and building a complete platform supporting modernized, automated healthcare. This is a net new line of business for Oracle, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers.

As a Senior Technical Support Engineer you will provide assistance to internal and external clients working with the Discern Explorer(CCL), Discern Expert, and DA2 Millennium solutions. This would include debugging existing code, assisting in solution build, and providing knowledge transfer. Assistance is provided through various message boards, ticketing systems, and via phone support. In addition, the candidate would have the opportunity to work on developing solution documentation, creating training materials, and moderating user training.

Minimum Requirements:

  • Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering or related industry experience

  • 5+ years working with SQL, Discern Expert, Discern Explorer(CCL), or DA2.

  • Experience working in a customer service role

  • Ability to learn and apply new technical skills and concepts quickly

  • Strong critical thinking and systematic problem solving skills

  • Databases, data models, and schema

  • Strong communication skills; written and verbal

  • Cerner Millennium EHR experience


The ideal candidate will have more than 5 years experience with one or more of the Discern solutions.


  • Provide solution support via multiple methods(phone, web, email)

  • Maintain a service queue of tickets

  • Develop training documentation

  • Debug source code written in CCL(Discern Explorer)

  • Troubleshoot issues using backend and frontend tools

  • Collaborate on cross-team and cross-product technical issues with other support teams to solve complex issues

Additional Responsibilities:

  • Provide on-call support when needed

  • Willing to work additional or irregular hours as needed and allowed by local regulations

  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

  • Perform other responsibilities as assigned


Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $74,800 to $178,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

  1. Medical, dental, and vision insurance, including expert medical opinion

  2. Short term disability and long term disability

  3. Life insurance and AD&D

  4. Supplemental life insurance (Employee/Spouse/Child)

  5. Health care and dependent care Flexible Spending Accounts

  6. Pre-tax commuter and parking benefits

  7. 401(k) Savings and Investment Plan with company match

  8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

  9. 11 paid holidays

  10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

  11. Paid parental leave

  12. Adoption assistance

  13. Employee Stock Purchase Plan

  14. Financial planning and group legal

  15. Voluntary benefits including auto, homeowner and pet insurance

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer