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VMware Senior Site Reliability Engineer - Tanzu Observability - Opportunity for Working Remotely in Boston, Massachusetts

This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil, and therefore any offer will be contingent upon verification of both of these requirements.

100% Remote Opportunity- can work anywhere in the U.S!

The Elevator Pitch: Why will you enjoy this new opportunity?

The Tanzu Observability by Wavefront Site Reliability Engineering team is growing with a laser focus on ensuring the Tanzu Observability SaaS offering operates reliably and at scale. We are looking for someone who will play a key role in building and operating the world's best real-time data collection and visualization system and work closely with developers to provide a reliable, scalable application for our customers.

We are a growing team which delivers a SaaS product that is used 24/7 by development and site-reliability teams at leading enterprises such as Lyft, Doordash, Reddit, Snowflake, Intuit, Box, Workday, and many more!

You will:

  • Support thousands of cloud instances in multiple regions at scale and share your learnings and best practices with others.

  • Have advanced cloud platform, linux systems and automation experience, and a strong knowledge of running workloads at scale.

  • Be experienced in, and enjoy working remotely within a fully remote and distributed team.

What is the primary need, technical challenge, and/or problem you will be responsible for?

We need someone who is passionate about automation, infrastructure as a code, and configuration as a code who can develop and deploy software that will help drive improvements towards the availability, management, and visibility of Tanzu Observability SaaS Infrastructure by Wavefront. In this role, you will take part in the SRE on-call, follow the sun rotation for the Tanzu Observability SaaS platform and drive improvements to continuously increase the signal-to-noise ratio. You will contribute to the development of tools for metrics gathering, introspection, monitoring, automated remediation and orchestration.

Additionally, we are looking for someone who is willing to obtain security clearance.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing? As a member of Tanzu Observability SRE team, you will:

  • Act as a leader on the team through mentoring others, working collaboratively with your peers and the product engineering team.

  • Demonstrate a commitment to improving incident management, reducing Time to Resolution (MTTR), and solving each technical issue with the goal of taking steps to ensure it doesn’t happen again.

  • Drive assigned projects to completion, being clear when tradeoffs are needed and deadlines need to be adjusted to accommodate higher-priority work.

  • Demonstrate knowledge of cloud architecture security, scaling, and management principles and have experience working with AWS, GCE or Azure cloud infrastructures.

  • Help drive the migration from AWS VMs to container, designing, deploying, and maintaining production services using container technology such as Kubernetes/ EKS or ECS.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

  • Passionate about learning new technologies and adopting the right tools to manage these services in production, keeping SLAs and MTTR in mind at all times.

  • Understand the Tanzu Observability architecture, discover failure points, and work with other teams to design tools/alerts to prevent issues in the future.

  • Drive reliability and feature improvements within the product by providing feedback to the product management team, influenced by a commitment to act as customer zero.

  • Be a self-starter with a high attention to detail.

  • Have good communication and presentation skills.

  • Be able to collaborate remotely via Slack/Zoom etc.

  • Once comfortable with travel and as supported by the company, be willing to travel occasionally for strategy sessions, team building events, etc

We know from experience that not ticking every box on the skills sections stops many from applying. Please apply regardless of your self-assessment -- we want to hear from you! We have seen engineers succeed with a diverse range of skills and experiences.

What is leadership like for this role?

The hiring manager for this role is Julie Ann Davis, Manager of Site Reliability Engineering overseeing

the Tanzu Observability SaaS SRE group, a critical component of the Reliability Engineering program for Tanzu products. Julie Ann joined VMware to add her Reliability industry expertise to this fast growing group. Prior to this role, Julie Ann has spent almost over a decade leading engineering teams across a broad range of industries and technologies. #tanzu-re, #TeamTanzu

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com .

  • 401k Matching

  • Employee Stock Purchase Plan

  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

  • Generous Time Off Programs

  • 40 hours of paid time to volunteer in your community

  • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities

  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

  • Healthy and local inspired snacks in all our pantries when visiting an office

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Category : Engineering and Technology

Subcategory: Site Reliability

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Posted Date: 2021-10-10

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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