ICF Consulting Group, Inc. Senior ServiceNow Developer in Boston, Massachusetts
ICF is seeking an experienced Senior ServiceNow (SNOW) Developer to be part of an established team supporting cloud platform solutions and management to our federal client in Washington, DC.
Please note that this position is open to support 100% remote work
The Team:The Tailored Platform Services Support (TPSS) team supports cloud platform systems that are critical to success of the Federal Communications Commission (FCC) mission. The TPSS program provides the contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.
This work is to provide development support on the O&M team and includes but is not limited to the following tasks:
Perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the admin team.
General support, administration and maintenance of ServiceNow platform and associated application.
Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
Work closely with ServiceNow functional team, configure and improve core and custom applications.
Work directly with end users to resolve support issues within ServiceNow
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
Load, manipulate and maintain data between Service-now and other systems
Create ServiceNow reports and dashboards
Ensure overall systems availability via good design/best practices, thorough testing, promotion discipline and responsiveness in root cause analysis.
Interact with platform customers and translate their business requirements into actionable development tasks.
Reliably estimate relative work effort for various requests for self/team to enable prioritization.
When needed, serve as key ServiceNow application developer responsible for implementing using best practices as pertains to workflows, integration, configuration, customization, orchestration, access controls, etc.
Formulates and defines system scope and objectives.
Prepares detailed specifications for programs.
Responsible for program design, coding, testing, debugging and documentation.
Technical knowledge and responsibility of all phases of applications systems analysis and programming.
Understands the business or function for which application is designed.
Instructing, directing and checking the work of other technical team members.
Full Stack Developer Engineer who can handle all the work of databases, servers, systems engineering, and clients. responsible for front and back-end web development.
A minimum of (5) years’ experience implementing systems using the Agile/Scrum methodology
A minimum of (3) years’ experience developing on the ServiceNow platform:
Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus.
Developing APIs via script includes, a competency of client and server APIs beyond just Glide record (i.e. Ajax, date/time, various utilities on developer portal, etc.), Service Portal work leveraging Angular, mobile, integration hub, etc.
Building custom application development including Custom Service Portal widget creation.
Modernizing legacy applications using ServiceNow implementations
Developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.
Strong analytical and problem-solving skills.
Strong analytical and organizational skills.
Attention to detail; a high bar for quality results.
Ability to juggle multiple tasks in parallel with an awareness for evolving prioritization.
Experience leading and mentoring Junior ServiceNow team members
Experience serving as the technical lead on a SNOW implementation from start to finish
US Citizenship required (required by federal client for this position)
Must be able to obtain a Public Trust clearance
Preferred Skills (not required):
Capable with configuration, scripting (client/server), integrations (REST, SOAP, etc.), data model/tables, forms, record-producers, security/access (Glide), workflows, applications, events, email, homepages/reports, external data, Machine Learning, Orchestration, NOW Platform and custom Applications, etc.
Experience with multiple of the following products: IT Service Management, Event Management and Project Portfolio Management.
ITIL Foundations Certification (v4 or higher).
A command of relational database concepts.
ITSM and/or ITBM implementation experience
Experience managing a SNOW platform upgrade
Bachelor’s Degree (BS) in Computer Science, Software Engineering or a related field.
Experience in an O&M environment
Experience with both OOTB and Custom development in ServiceNow
Experience building APIs through MuleSoft
Experience integrating with external systems such as Okta, Box, Splunk, or Socrata
Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
ServiceNow Developer Certifications are strongly preferred
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email email@example.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
DC Remote Office (DC99)Need help? We're here:ICFCareerCenter@icf.com
ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.
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