Job Information
Commonwealth Care Alliance Senior Salesforce Engineer in Boston, Massachusetts
Why This Role is Important to Us:
The Senior Salesforce Engineer will support, maintain, & develop CCA business applications and integrations. This position will be technical leader within the Business Transformation team, involved in various stages of the end-to-end software development lifecycle, with specific responsibilities related to the requirements, architecture, design, development and support of CCA software applications and software data integrations.
The Senior Salesforce Engineer is responsible for the development, configuration and maintenance of the salesforce platform primarily used by the sales and service organizations.
The Senior Salesforce Engineer works to improve quality and efficiency across the organization. CCA's systems have largely grown up from a small-company environment to an environment requiring high availability, accessibility, ease of use, technological sophistication, reliability in handling complex data, and large user base. Integration between and among technology layers is vital to maintaining accurate, timely and robust service delivery to our business users, members, and providers.
Mentors software engineers at CCA (in the U.S)
Leads remote off-shore engineering and IT consulting teams on a daily basis
What You'll Be Doing:
Supports the maintenance and enhancement of business-critical web-based applications in production Conducts technical root cause analysis and lead solution for production issues
Supports the analysis of business requirements, design specifications, development, and technical and user documentation of report development through direct interaction with internal customers
Communicates issues, risks, and ideas to appropriate audience
Seeks assistance in a timely manner
Escalates risks and needs in an appropriate manner
Provides status updates on regular cadence as requested by management team
Support the research, recommendation, and innovation and usage of new processes, tools, software and digital development technologies
Functions as technical leader within the Product Engineering team and across IT as appropriate
Identifies areas of deficiency and drive improvements.
Comfortable holding high-level technical discussions on topics like web development, OAUTH setup, API, data transformations
Expands and optimizes data and data pipeline architecture, as well as optimizes data flow and collection for cross functional teams
Works closely with business partners, data scientists, and cross-discipline developers in order to build and maintain CCA systems and processes
Identifies, designs, and implements internal process improvements: automating manual processes, optimizing user experience, data delivery, and re-designing infrastructure for greater scalability.
Is familiar with troubleshooting techniques
Assists creating technical “how-to” documents when necessary
Learns quickly and take on new challenges.
Possesses strong business analytical and IT knowledge and communication skills –ability to talk to business stakeholders and map their business requirements to IT initiatives, projects, tasks
Creates and maintains Jira tickets, tracking, updates and follow-up Working Conditions: Standard office conditions
What We're Looking For:
Education Required:
- Bachelor’s degree or equivalent work experience
Education /Certification Desired:
Salesforce Certification(S) preferred
MuleSoft API certification(s) preferred
Experience Required:
7+ years of development in the Salesforce Eco-System
Interaction with end-clients
Strong knowledge of all SF platforms
Knowledge of current technologies, application software development, Agile, and iterative development methodologies
Excellent listening, oral, and written communication skills
Experience in migrating classic code to LWC
Previous Console based application development
Salesforce Service Application experience
Salesforce Service Case Management exposure
Exposure to Mulesoft, IVR and Chat
Salesforce Certified Platform Developer I & II
Strong interpersonal and teamwork skills
Knowledge, Skills & Abilities:
Certified as a Salesforce Developer
Debugging and troubleshooting code-related issues/defects
Producing deliverables for the Salesforce platform such as detailed design documentation, unit test plans, and well-documented code
Gain an understanding of the unique business and technical requirements of each engagement to facilitate the most appropriate solution design
Practicing strong configuration management and version control
Conduct code reviews and collaborate with other project team members
Experience working in an Agile/Scrum/XP environment a plus
Knowledge, Skills & Abilities Desired:
C# .Net background preferred
Talend background preferred
Python background preferred
SSIS background preferred
Salesforce background preferred
Understanding of HIPAA and the importance of patient data privacy preferred
Understanding of cloud architecture/offerings such as AWS, Azure, and GCS (compute, storage, networking) tools preferred
Other:
May perform data wrangling/cleansing techniques to conduct statistical analysis and identifying key insights for decision makers.
May create and maintain optimal data pipeline architecture from various databases that include SQL, Oracle DB, Teradata, Bigdata, etc.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Please note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable). Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.
Commonwealth Care Alliance
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