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Humana Senior Program Manager in Boston, Massachusetts

Description

As the Senior Program Manager, you will be responsible for designing, communicating, implementing, and managing cross-functional operational plans within Author. You will work with key leaders in Author's Operations, Health, Technology, Product & Experience, and Marketing teams to deliver new capabilities that support evolving consumer needs. The ideal candidate has experience with Agile Program Delivery at the intersection of healthcare and technology. If you thrive in a fast-paced environment and get excited about shaping program delivery for a high-performing organization as it scales, we can't wait to meet you.

Are you ready to join us in redefining the future of healthcare?

Responsibilities

About Author

At Author, we don't wait for chances to make a difference, we create them. We launched a healthcare start-up with the backing of a Fortune 52 company to create a new healthcare experience that centers around customers, simplifies and personalizes care, and focuses on whole-person health.

We start by listening to really understand what matters most to seniors in their dynamic lives, evolving with them as their lives change. This new business concept, called 'Author,' exists to unlock seniors' potential to live healthy, vibrant lives on their terms.

Author is an initiative designed to improve the experiences and outcomes of Humana members. To achieve this, we have built a team of diverse leaders from across industry giants in tech, marketing, product, medicine, and healthcare as well as successful entrepreneurs who have founded and sold breakthrough companies. Together, we are excited to knock down barriers to health and be a catalyst so that people can live their best lives.

Position Overview

Consumers have come to expect personalized and seamless experiences in nearly all aspects of their daily life - how they stay connected, shop, book travel and manage their finances. Technology innovation has enabled these experiences. Consumers should expect, and will demand, the same personalized experience for managing their health.

To meet new competitive challenges, better respond to consumer needs, reduce systemic friction points and to inspire a brighter future for healthcare in America, Humana has created a new business focused on the whole health needs of seniors. Associates in this new business segment (Author by Humana) are creating a customer-back experience designed to foster a trusting relationship with seniors to help them achieve their best health.

Author operates independently with a 'startup-like' mentality, and the enthusiastic support and backing of Humana and its board, with the goal of changing the healthcare industry from managing transactions to supporting a member's whole health.

We are seeking individuals who are passionate about solving big problems in healthcare for seniors. As a member of the Author team, you will have the opportunity to bring your 'A game' to work every day to improve the lives and health of the seniors we serve.

As the Senior Program Manager, you will

  • Leverage high EQ to partner with key leaders across Author and systematically deliver new capabilities

  • Develop project schedules, budgets, and forecasts, and proactively identify gaps, constraints, and interdependencies in project design

  • Lead strategic discussions with key leaders and report on progress and roadblocks to Author's Leadership Team and stakeholder teams throughout Author

  • Draw on healthcare and/or technology experience to collaboratively design, communicate, and implement operational plans that address consumer Jobs to be Done

  • In partnership with key leaders, manage progress and performance against operational plans and take action to resolve operational problems and minimize delays

  • Track interdependencies and integration of interrelated operational plans to ensure consistent alignment among teams and with the Software Development Life Cycle (SDLC)

  • Research best business practices within and outside of Author to initiate, develop, and recommend process improvements that enhance quality, increase productivity, and reduce costs of operational plans

This role may be a fit if you have

  • A Bachelor's degree in Business, Information Technology or a related field

  • 5 or more years of project management experience

  • 2 or more years of Agile Project Management experience

  • Demonstrated project management and process improvement skills with proven ability to manage multiple plans in a fast-paced cross-functional environment

  • A balance of confidence and humility to not only hold the line when needed, but also maintain strong relationships when challenges arise

  • Excellent oral and written communication skills with attention to detail and an ability to engage in collaborative dialogue with senior leaders, peers, and team members

  • A keen bias for action and proven ability to work through obstacles to ensure the success of operational plans

  • Passion for contributing to an organization focused on continuously improving consumer experiences

It will also be helpful to have

  • A Master's Degree in Business Administration

  • Consulting and/or industry experience with technology-enabled healthcare solutions

  • Scaled Agile Framework (SAFe), Six Sigma, and/or Project Management Institute certification

How We Work

We knock down barriers to health and are a catalyst so that people can live their best lives on their terms.

THRIVE together

  • Build Trust: Our team is authentic, we are honest and transparent, and we make promises and then deliver on them. You can rely on us, always.

  • Embrace Positivity: We believe in the power of positive messages, positive emotions and positive relationships to motivate our teammates and our members to live their best lives.

RETHINK routine

  • Be Curious and Humble: We don't know everything. To deliver on our mission, we need to be intensely curious and open to challenging own assumptions about the world, the industry, the solution, and our own members' experiences.

  • Solve Problems with Creativity: We are especially skilled in navigating complexity, solving tough problems and making concepts real as we forge a new path in healthcare.

CULTIVATE uniqueness

  • Elevate Others: We value the impact and contributions of our teammates and members. We are supportive leaders, collaborating and building relationships to enable others to reach their highest potential.

  • Value Diverse Perspectives: We value each individual for who they are and their unique skills. In building diverse teams and learning from the perspectives of others, we create more inclusive solutions.

Due to COVID-19, most of our employees are working from home. We have implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our team because we know we are all in this together.

Location: Boston, MA, Louisville, KY, or Remote

Travel: 15-25% post-COVID

#author

Scheduled Weekly Hours

40

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