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Humana Senior Product Owner - Medicaid/LTSS in Boston, Massachusetts


The Senior Product Owner delivers new technological solutions to meet business needs within a specified scope while aligned to enterprise objectives. The Senior Product Owner work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Understanding of current system capabilities and business processes are required.


The Clinical Technology and Capabilities Senior Product Owner will work as a liaison and manage projects between IT and the various clinical groups supporting Medicaid & LTSS (Long Term Support Services) lines of business. Gathers and documents business system and functional requirements, influences system design to optimize support and ensures solutions meet the business objectives and requirements. Completes and/or coordinates implementation of design and requirements, testing, operational readiness, and transition to the appropriate production support team. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

  • Facilitate meetings with business partners and IT partners to discuss and document business needs in a way that will support IT development.

  • Coordinate across teams on milestones and implementation of the project deliverables

  • Communicate with IT and business project managers to align on status and for reporting out to leadership

  • Consults in feature and epic development

  • Define and creates user stories and defines acceptance criteria

  • Runs and leads grooming sessions for backlog refinement to ensure stories

  • Acts as the customer for developer questions

  • Handles user story prioritization and management

  • Key communicator of product decisions and business objectives to the product team

  • Able to run the day to day business by working with the development team to fill sprints

  • Presents a sprint demo after every sprint to stakeholders

  • Takes part in post production validation but not deployment and accepts stories

  • Models and encourages Agile behaviors within the team

  • Works with the Product Manager in order to forecast the overall roadmap

  • Configuration of Questionnaires to support authorization automation

Required Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Health Information Systems or a related technical field OR 5+ years of experience in clinical systems as a product owner with emphasis on writing quality stories

  • Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies

  • Experience in IT business analysis, including artifacts development

  • Experience problem solving and consultation within complex environments

  • Ability to facilitate cross-functional teams' efforts

  • Ability to work independently and efficiently to manage multiple completing projects and initiates

  • Must be able to work in an agile environment with a certain level of unknown specifications/requirements

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • Ability to work up to two nights/weekend days a month to support project delivery to production

  • Working knowledge of Azure DevOps

  • We will require full COVID vaccination ( for this job as we are a  healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve. If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law.

Preferred Qualifications

  • Working knowledge of IBM ODM platform

  • Master's Degree of Business Administration, Computer Science or a related field

  • Clinical experience including knowledge of care plans and assessments

  • Medicaid knowledge

  • CGX application experience

  • SAFe Agile PMPO certification

Scheduled Weekly Hours