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Microsoft Corporation Senior Product Manager in Boston, Massachusetts

Organization Summary:

The Customer Experience (CX) plays a critical role in the company’s digital transformation as we build and run the services to power and transform marketing, retail, commerce, industry solutions, and customer support & success for Microsoft. The Microsoft Store Experiences team builds customer shopping journeys across Microsoft’s online, brick & mortar and small business marketplaces enabling our employees and customers to achieve more.

Position Summary:

Microsoft’s Stores Experience team is looking for a highly motivated, Senior Product Manager with a background in B2B e-commerce. Join us and help define innovative scenarios for supply chain and fulfillment of digital and physical goods & services. In this role you will establish end-to-end requirements and key business metrics, collaborate effectively across engineering and business teams across Microsoft. You will contribute to multiple sales channels building shared services and capabilities that are secure, performant and reliable.

Responsibilities

Responsibilities:

  • Define product vision and strategy for Microsoft Store small business capabilities

  • Design, drive, deliver and support customer and employee experiences that align with the product strategy

  • Collaborate across engineering teams, build consensus on strategy, deliver services, designs, and schedules to bring world-class sales features to life.

  • Define and develop feature sets in partnership with cross organizational engineering teams.

  • Identify opportunities to increase Customer satisfaction, revenue, and/or efficiencies across the Microsoft Store sales and support landscape.

  • Provide subject matter expertise across all disciplines with exceptional depth of knowledge in E-Commerce and Business Sales

  • Collaborate with the Product Planning team on system roadmap and backlog prioritization for assigned features

  • Collaborate with partner engineering and business teams on user acceptance testing, deployment launch and roll out planning and execution

Qualifications

Basic Qualifications:

  • Minimum 3 years industry experience in ecommerce solutions in the enterprise

  • Proven experience B2B ecommerce solutions

  • Experience with ERP systems and commerce integrations

  • BA/BS or equivalent degree/experience in Computer Science, MIS or related field

Preferred Qualifications:

  • Experience in payment, supply chain and financial solutions in the enterprise

  • Experience with multiple sales channels and omnichannel scenarios

At Microsoft we are seeking people who have a passion for the positive impact technology can have in our communities and for making a difference in the world. Within CSE, we have an informal and flexible work environment. We invest in your health, wellness and financial future by offering a competitive package including a wide range of benefits built around your personal needs and those close to you.

We welcome diversity of all kinds. Our team includes many perspectives, cultures, educational backgrounds, life stages, identities, and technical skills, and we believe this contributes to our success and that of our customers. If you love learning new technologies, enjoy thinking about challenging engineering problems and, above all, if you’re excited to join a team of others to do the same, then we’d love to hear from you.

The salary for this role in the state of Colorado is between $126,900 and $190,400

At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

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