Massachusetts Jobs

John Hancock Life Insurance Company (USA) is seeking a full-time Senior Operations Engineer Job Duties: Build infrastructure to define patterns, roll out upgrades, and ensure systems are up-to-date; Select, upgrade, and integrate new technologies and maintain existing technologies; Examine IT infrastructure, handle repairs and upgrades to hardware and ensure scalability and delivery of SLA performance and physical and virtual infrastructure support for platform and software operations; Formulate and manage processes including defining how reporting solutions can use platform and identify risks and issues; Resolve critical technical issues relating to software or hardware; Lead complex troubleshooting and resolve critical or escalated technical issues for affected equipment and document critical dependencies and issues; Lead development of processes and documentation for new areas of work; Configure and troubleshoot issues on servers and participate in on-call rotations to support data center infrastructure; Build and code moderately complex software per specifications and standards; Test and troubleshoot complex server hardware components and designs; Perform platform automation and orchestration from technical and process standpoints; and Provide recommendations to development teams based on operational analysis. Employee may work from home within commuting distance of worksite. Minimum Requirements: Bachelors degree or foreign equivalent in Computer Science, Information Technology, Mechanical Engineering, Industrial Engineering or related field and 5 years of experience working in an IT technology services position. Experience must include: 5 years of experience monitoring, provisioning, deploying, upgrading, and decommissioning Active Directory and associated technologies and services; 5 years of experience providing systems support for escalated problem resolution and business unit-based projects; 4 years of experience supporting day-to-day operations of Active Directory including AD, Azure AD, SCOM, AD DNS, Group Policies, PKI, ADFS and MFA and leveraging various Quest and Microsoft toolsets; 4 years of experience performing root cause analysis to quickly recover from service interruptions and prevent recurring problems; 4 years of experience generating reports for operational responsibilities (patching and performance metrics); 3 years of experience responding to SCOM monitoring alerts and providing remediation and proactive changes to avoid future issues; 3 years of experience responding to ServiceNow incidents and service requests within Service Level Objectives and approving Change Control entries. Experience may be gained concurrently. Job Site: 200 Berkeley Street, Boston, MA 02116 Salary: \$157,643 per year Apply online at https://www.johnhancock.com/about-us/our-culture/careers.html Job Ref #: JR24060149.