Massachusetts Jobs

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are building an elite Technical Program Management team, and we are looking for a Senior Lead Technical Program Manager (TPM) who can thrive in a fast-paced, high-expectation environment. This role is pivotal in driving execution excellence, ensuring alignment across technical and business objectives, and delivering measurable outcomes.

You will coordinate across engineering, operations, and executive teams to deliver programs that meet rigorous quality, timeline, and cost standards. You will also be responsible for gathering and documenting requirements, managing dependencies, analyzing program metrics, and creating visibility for stakeholders—all while leveraging modern tools and best practices.

The bar is high, and this role is perfect for someone with strong technical acumen, impeccable organizational skills, and the ability to deliver results in complex, fast-moving environments.

The Main Responsibilities

Program Execution & Delivery :

• Plan, track, and execute complex technical programs, ensuring all milestones, dependencies, and deliverables are met.

• Coordinate within and across teams to synchronize timelines and ensure consistent progress toward program objectives.

• Proactively identify risks, bottlenecks, and gaps, escalating when necessary with actionable mitigation plans.

Requirements Gathering & Documentation :

• Collaborate with stakeholders to define business and functional requirements, ensuring alignment with technical capabilities and constraints.

• Translate high-level objectives into detailed, actionable technical specifications for development teams.

Metrics, KPIs, and Reporting :

• Track and measure program metrics, including velocity, quality, bug rates, fallout, and delivery predictability.

• Maintain and update real-time dashboards to provide visibility into program progress, risks, and outcomes.

• Analyze program data to identify opportunities for process improvement and drive data-informed decisions.

Cross-Functional Coordination :

• Work closely with engineers to understand technical challenges and ensure clear communication between teams.

• Collaborate with QA and operations teams to ensure rigorous testing and operational readiness before deployment.

• Ensure all project dependencies are tracked, resolved, and communicated to relevant stakeholders.

Testing & Quality Assurance :

• Oversee testing plans and coordinate with QA teams to validate that systems meet the highest standards of quality and performance.

• Track fallout, bugs, and technical debt to ensure continuous improvement of the product lifecycle.

Cost & Resource Awareness :

• Support the tracking of budgets, resource allocation, and ROI for assigned programs.

• Identify opportunities to optimize costs while maintaining program quality and timeline integrity.

Modern Tooling & Practices :

• Use modern collaboration and reporting tools (e.g., Jira, Confluence, Smartsheet, Tableau) to provide real-time updates and insights to stakeholders.

• Reject outdated practices like PowerPoint in favor of dynamic, data-driven communication.

What We Look For in a Candidate

Must-Have Skills:

• Proven experience managing complex technical programs in an agile or hybrid environment.

• Strong understanding of modern software development practices, including CI/CD, DevOps, and automated testing.

• Proficiency in gathering and translating requirements into detailed technical specifications.

• Expertise in metrics and KPI tracking, with the ability to build dashboards that surface actionable insights.

• Experience working with engineering teams to resolve technical challenges and dependencies.

• Exceptional organizational skills to manage multiple projects and priorities simultaneously.

• Outstanding communication skills, with the ability to adapt messaging for technical, operational, and executive audiences.

Nice-to-Have Skills:

• Familiarity with cloud platforms (e.g., AWS, GCP, Azure) and modern architectural principles.

• Experience with cost management and optimization strategies in technical projects.

• Exposure to OKRs or similar frameworks for aligning team goals with organizational objectives.

• Knowledge of advanced testing and quality assurance strategies, including performance testing and automated regression testing.

Ideal Candidate:

• Thrives in a fast-paced, high-expectation environment, delivering results with precision and speed.

• Balances a deep understanding of technical challenges with the ability to focus on outcomes and deliverables.

• Takes ownership of their work, ensuring programs are delivered on time, on budget, and at the highest quality.

• Is highly organized, detail-oriented, and capable of driving progress in complex, multi-stakeholder environments.

• Embraces modern tools and practices to streamline collaboration, visibility, and execution.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)

• Bonus Structure

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 336311

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

01/02/2025