Wolters Kluwer Senior Inside Sales Representative - (Account Manager - Mediregs) in Boston, Massachusetts
The Account Manager for Wolters Kluwer (WK) Legal and Regulatory is responsible for sales & retention activities in defined territories to support the execution of the Wolters Kluwer Legal & Regulatory sales strategy. You will be responsible for building and maintaining effective long-term relationships and ensuring a high level of satisfaction with your clients.
Work with Healthcare Providers, Payers, Consultants, Insurance Companies, Corporations and State/Local Government Agencies to sell and maintain Wolters Kluwer Healthcare Regulatory & Coding Solutions.
This position will work from a remote office and can be based anywhere in the U.S.
Essential Duties and responsibilities
Negotiate contracts and close agreements to maximize profits
Manage a portfolio of accounts to achieve long-term success
Own and coordinate all sales activities
Serve as the lead point of contact for all customer account management matters
Manage regular communications with customers to ensure needs are met, address account problems/concerns and or suggestions.
Build and maintain strong, long-lasting client relationships
Proactively pursue step-up sales to existing customers to ensure that the subscription levels support customer usage.
Work with paired Account Executives to ensure customer success, retention and to identify new business opportunities
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Track and analyze sales statistics based on key quantitative metrics
Leverage extensive industry, product, and customer knowledge to ensure customer satisfaction, drive customer usage, and attain/surpass renewal rate goals.
Utilizes sales tech stack including Outreach.io, Chorus.ai, ZoomInfo, LinkedIn/LinkedIn Sales Navigator, etc. in daily sales & retention workflow
Maintains current records within SalesForce.com in accordance with company policies and expectations
Ability to network, acquire internal referrals, and expand network of contacts within each assigned account
Performs other duties as assigned by supervisor
- Bachelor's Degree in Business or related discipline or equivalent experience
Proven track record of exceeding sales and retention targets
Experience in the healthcare market preferred
Solid understanding of business, financials, products/services and the market, preferably with a reputation for providing a level of expert knowledge within your industry.
Strong people skills, including the ability to partner both internally and externally
Ability to manage own territory/account and monitor resources accordingly
Demonstrated experience conveying value proposition to clients
Excellent presentation skills
Intermediate to advanced Microsoft Office Suite knowledge and experience (Word, Excel, PowerPoint, and Outlook).
Experience utilizing Customer Relationship Management software.
Other Knowledge, Skills, Abilities or Certifications:
Previous experience with SalesForce.com – Preferred
Previous experience with Outreach.io – Preferred
Previous Account Management experience with a cloud based/SaaS solution - Preferred
- Some domestic travel required <10%
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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