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Thermo Fisher Scientific Senior Innovation and Training Specialist - Remote US in Boston, Massachusetts

Job Title: Senior Innovation and Training Specialist

Reports To: Senior Manager of service Innovations and Training

Group/Division: Instrument Enterprise services

Position Location: Remote Global

FLSA Status: Exempt

Position Summary :

The Senior Service Innovation and Training Specialist will partner with IES and BUs to drive training for hardware and applications. The ideal candidate will possess technical expertise within CMD products in driving the overall training and E-learning content for FSEs and customers delivering the One Thermo Solution.

Key Responsibilities:

  • Delivery of product training for IES teams globally.

  • Technical training content creation to support field Service and customers.

  • Collaborate with Product Support Engineering for new product introduction training.

  • Integrates the knowledge gained from field issues into the factory and field service knowledge repositories to build content and apply it to the knowledge base articles.

  • Support the total Thermo system Solution with hardware and applications support in delivering product integration for our customers.

  • Working with multiple Business units in driving work streams for faster, easier services

  • Participate in update and resolution meetings with the Product Support, engineering, and Marketing teams.

  • Partner for new product introductions with design for service architects for ease of product serviceability.

Education and Experience Requirements

  • Experience in Thermo Fisher CMD products.

  • Bachelor of Science degree: Chemistry or Science-related.

  • Minimum of 10 years of technical experience preferably in-service operations

  • Lead projects accurately, effectively, and independently.

  • Excellent verbal and communication skills.

  • Self-starter with a high level of motivation and strong interpersonal skills

  • Demonstrate instructional abilities (training).

  • Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement.

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 90,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

  • This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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