American Express Senior Infrastructure Engineer - Situational Tools in Boston, Massachusetts
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Will work in partnership with the Situational Tool Manager - Product Manager to enable the technical delivery for applications within the portfolio. Works with the other product managers on the Situational Tools team to design, run the acquisition, installation and configuration of the technical components of the solution, and lead the day-to-day operations of the local and deployed instances. Responsible for ensuring that infrastructure and SaaS solutions are meeting technical and security standards. Will work closely with multiple Information Security teams and our vendor partners to close security gaps in the applications and reduce our risk footprint. Will partner together with the Situational Tools Manager - Product Manager on the Illicit Tool Strategy and the 3rd Party Collaboration Program.
Member of an infrastructure product engineering team reporting to an Engineering Director, extended member of software product engineering team.
Work closely with development teams to define, frame and bring together business needs
Participate in the infrastructure design and selection process
Align customer needs to the evolution of the platform product roadmap
Handle the diagnosis and correction of infrastructure problems
Provide internal analysis and support to ensure proper criticality during outages or periods of degraded system performance
Conduct infrastructure performance and security assessments
Support the certification and accreditation of infrastructure on customer networks
Provide beneficial solutions for business, both tactically and strategically
Lead customers to understand how current or envisioned processes align to industry standard methodology
Define processes, documentation and engineering diagrams for technical and operations support
Prioritize, complete and lead projects within budgetary and scheduling guidelines
Ensure issues are identified, tracked, reported on and resolved in a timely manner
Responsible for the quality of work in technical design, implementation, testing and alignment to technical compliance standards.
Provide lead support and direction to the team for the overall health and maintenance of all infrastructure assets
Scope of Impact/Influence:
Provides Technical guidance for the overall Illicit Tool Strategy
Provides Technical expertise and oversite for certifying applications for 3rd Party Collaboration Program
Develop Governance processes for application integrations as needed
Maintains a set of Technical Guardrails for the portfolio
Responsible for the infrastructure platform and supporting technology
Leads the design, build, improvement and integration of infrastructure with AET
Plays an integral role in building and improving infrastructure in terms of robustness, scalability, availability and efficiency
Leadership accountable for team completing work you're doing and delivery of quality work
Education & Experience
8 years of experience with systems analysis/programming, incorporating: design methodology, Infrastructure operations support or engineering
Hands-on experience with a variety of software languages, operating systems, or network protocols
Practical application using Agile or other rapid application development methods
Bachelor’s Degree in computer science, computer engineering, or related field required; advanced degree preferred
Basic understanding of cloud security principles
Experience with configuring an application for SSO, a DLP Solution, a CMK or BYOK Solution, SIEM Integration, & a eDiscovery Solution
Detailed understanding of enterprise network dataflows and the components that make up the network (VPN, Proxy, FW, Load Balancers, wireless, switches, etc)
Specific technical experience working with one or more of the following areas: VMWare, Unix, Citrix, Linux, Solaris, Windows, Z/OS, Junos, IOS, etc
Experienced knowledge of one or more of the following: infrastructure and server theories, principles, and concepts, application infrastructure and standards, networking fundamentals, storage management (i.e. SAN) design and support, databases (i.e. IMS, DB2, SQL Server, Oracle, MySQL, MS Access, etc.), middleware technologies (i.e. WebSphere)
Experienced knowledge using the core tools used in the planning, analyzing, designing, building, testing, configuring and maintaining of assigned application(s)
Salary Range: $110,000.00 to $190,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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Primary Location: United States
Req ID: 23002856
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