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Humana Senior Enterprise Transformation Professional in Boston, Massachusetts

Description

Humana is looking for someone to join their intelligent robotics process automation center of excellence. Join a team to increase business value by discovering, defining, and potentially delivering, opportunities for automation. You will be working with process owners and subject matter experts on process discovery, along with learning and utilizing emerging process discovery tools. You will also look for opportunities to deliver low-code solutions.

The Senior Enterprise Transformation Professional may also plan, perform and implement process improvement initiatives using frameworks such as Lean or Six Sigma. Work assignments involve moderately complex to complex issues where the analysis of needs, processes, or data requires an in-depth evaluation of variable factors.

Responsibilities

Responsibilities

  • Lead business process reviews to identify process automation opportunities

  • Collaborate across IT and Business to develop requirements to automate processes

  • Utilize process or task mining tools, as appropriate, to inform process discovery

  • Create cost/benefit analysis to estimate the ROI for an automation

  • Develop low-code solutions as appropriate

  • Engage in process improvement initiatives as needed

  • Develop clear process diagrams and documentation at varying levels of detail for different audiences

  • Effectively communicate insights, plans, and outcomes to cross-functional team members and management

  • Thinking strategically to communicate the big picture with the ability to detail complex processes

Required Qualifications

  • Bachelor's degree

  • 5 or more years of technical experience

  • Knowledge of Systems Development Life Cycle

  • Experience writing requirements

  • Demonstrated experience with process diagramming and documentation

  • Exceptional communication (oral and written), facilitation, and interpersonal skills with the ability to quickly build rapport at all levels within the organization

  • Comprehensive knowledge of Microsoft Office applications including Word, Excel, PowerPoint, and Visio

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications

  • Experience with data analysis and creating CBAs

  • Experience developing low-code robotic or cognitive process automation

  • Experience with SAFe methodology and Agile tools

  • Experience with process discovery and task mining system capabilities

  • Six Sigma certification

  • Experience leading process improvement engagements using a variety of tools and methods to problem solve and find opportunities for process automation (i.e. value stream analysis, waste identification, etc.)

  • Working knowledge of ad-hoc query tools and data repositories that support data extraction and manipulation

  • MBA or other Advanced Degree

  • PMP certification

Additional Information

Why Humana?

At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:

  • Work-Life Balance

  • Generous PTO package

  • Health benefits effective day 1

  • Annual Incentive Plan

  • 401K - Immediate company match

  • Well-being program

  • Paid Volunteer Time Off

  • Student Loan Refinancing

If you share our passion for helping people, we likely have the right place for you at Humana!

COVID Vaccination Policy

Humana and its subsidiaries require vaccinated associates who work outside of their homes to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Work-At-Home Requirements

  • WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expenses.

  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

  • Satellite and Wireless Internet service is NOT allowed for this role.

  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information to the application at Humana's secure website.

**Preference for candidates near Louisville, KY

#LI-Remote

#LI-CB2

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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