Acxiom LLC Senior Delivery Analyst in Boston, Massachusetts
Senior Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They have a deep understanding of the details of our client’s data and Acxiom’s products to ensure that our clients and / or third-party vendors receive clean, enhanced, segmented, ready-to-market data. Senior Delivery Analysts drive improvements to quality, and adherence to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Provides expertise in analyzing, trouble shooting and changing processes and data to ensure efficient delivery of services to Acxiom clients. Maintains expertise in all areas of processing and product capabilities and utilizes expertise to optimize delivery of services. Consults with and mentors junior team members on most efficient processing techniques and best auditing methods; acts as an escalation point for less experienced associates; submits jobs and provides workflow management; utilizes transfer mechanisms to move data to appropriate platforms; ensures compliance with established procedures, project requirements and service level agreements through testing and audits; provides support and communication to teams and/or clients based on knowledge of data and/or processes.
What you will do:
• Complex research and issue resolution (fixing errors, internal tool errors, troubleshooting)
• Maintain an inventory of solution components and processes
• Possible involvement with sales support activities such as scoping / LOE
• Understanding of many Acxiom services
• Client interaction – complex question support for client
• Complex client requested adhoc projects
• Implement and Test Complex Changes
• Involved with design activities and documentation of processes – oversight of process / solution changes
• Identify Innovations
• Perform initial processing for clients and work to stabilize the process
• Perform production support on multiple accounts/solutions
• Facilitates change management - includes participating in the scoping, estimating and implementing the change to the solution. Also mentoring less experienced Delivery Analysts in the Change Management process.
What you will need:
Personal Computer experience
Microsoft Office applications experience
Strong ability to communicate with clients and internal stakeholders – providing status
Attention to detail, important to monitor and audit solution processing services
Completed 4-year degree in related field of study (computer or technical field)
Required Experience in most of the following:
Strong Communication Skills
Problem Solving Skills
Advanced Warehouse Skills
Basic to Intermediate SQL Skills
Intermediate Unix Skills
Understanding of relational database design
Nice-to-have knowledge that would set you apart for the Senior Delivery Analyst Job Role (internal candidates):
Basic to Advanced ASC Skills
Basic to Advanced MDE Skills
Basic to Advanced UDL Skills
Intermediate Fuse Skills
Intermediate MDM Skill
Basic Output Skill
Encryption/Decryption (PGP/GPG, SDMS, GIS)
Knowledge of auditing /monitoring techniques and tools
Outside List Manager
USPS Address Standards
Insurance Industry regulations #GD17
Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Who is Acxiom?
We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
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Attention Colorado, California, Connecticut, Maryland, Nevada, Ohio and Washington Applicants: This position is not located in the aforementioned states but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact email@example.com
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