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Oracle Senior Account Manager in Boston, Massachusetts

Job Description

Senior member of an expert services team who is responsible for delivering a quality solution in a timely manner, on budget and to a client's satisfaction. Responsible for delivering a set of services and key deliverables that match customer specifications. Key responsibilities include the development, testing, and launching of marketing programs.

Senior member of the Expert Services team who provides expert services both as an individual and a team member. Leads project teams and works with management to ensure quality marketing deliverables for Oracle customers. Has advanced subject matter expertise in marketing programs and campaigns. Has the ability to develop, coordinate, test, and launch complex interactive marketing programs using the Oracle Marketing platform for on-time, on-budget, and error free project deliverables. Takes a lead role in guiding junior team members and projects. Can actively manage and resolve customer escalation, project scope issues, and technical challenges. Reviews project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects. Design & delivers internal/external training. Demonstrate leadership and mentor other members. Manage team of developers by assigning resources, reviewing quality reports, & ensure development/training for team.

8+ years of professional experience. 2-3 years of email coding experience. Experience with HTML, CSS, and JavaScript. Understanding of email design, copywriting, and the creative process. Previous experience interacting with senior level clients/customers.

If you are a Colorado resident, Please Contact us or Email us at oracle-salary-inquiries_us@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 177845 in the subject line of the email.

Responsibilities

The Senior Account Manager will be responsible for overseeing the end to end execution and delivery for clients marketing communications. They will be a source of escalation and along with other account team members will manage the production and project workflow for assigned marketing tactics working with cross functional teams and identify areas of opportunity across workflow efficiencies.

  • Key Accountabilities:

  • Partner with other client team members to optimize targeting and execution approach to campaigns

  • Assist in providing campaign response metrics and post-performance insights to marketing strategy partners

  • Communicate with 3rd party vendors to manage status on daily campaign operations

  • Deliver on key custom projects that drive client revenue

  • Program and Project Management:

  • You will be the day-to-day contact for our client contact responsible for ensuring work is completed including projects, campaigns, and creative

  • Lead projects and ensure that all internal parties are updated appropriately and in a timely fashion

  • Be held accountable to managing deadlines, approvals, and business requirements are met

  • Conduct status calls, send follow-up notes, and provide status reports on a daily and/or weekly basis

  • QA of all campaigns prior to client review ensuring that they were built to spec

  • Ensuring all client communication is succinct, accurate, and on time

  • Maintaining an excellent relationship with peers and peer groups internally

  • Gather business requirements, identify needs, and scope programs to ensure quality programs exceed client's expectations and industry standards

  • Voice of the client:

  • Know and understand your client’s business intimately and be an effective spokesperson for the client representing their point of view and concerns

  • Understand your client’s business and work to identify sales opportunities within existing accounts

  • Platform Expertise:

  • Maintain an in-depth knowledge of platforms so you can support clients, know the right questions to ask, and answer questions

  • Analyze key email performance indicators and identify opportunities for optimizing results.

  • Weekly and daily reporting

Preferred Skills and Traits:

  • 8+ Years of professional experience. You have a background in and solid understanding of email marketing, digital marketing, and cloud based technology

  • You have ESP or related agency / client management experience

  • You are a team player with a positive attitude and effective communication skills

  • You know how to manage project and client budgets, and have successfully obtained new contracts

  • You have excellent oral, written, and presentation skills

  • You are highly organized and able to manage multiple tasks

  • You earned a BA/BS with a concentration in marketing or business

  • You have the ability to negotiate and solve problems

  • You are proactive and take initiative with internal stakeholders and clients

Oracle offers a comprehensive benefits package which includes the following:

  1. Medical, dental, and vision insurance, including expert medical opinion

  2. Short term disability and long term disability

  3. Life insurance and AD&D

  4. Supplemental life insurance (Employee/Spouse/Child)

  5. Health care and dependent care Flexible Spending Accounts

  6. Pre-tax commuter and parking benefits

  7. 401(k) Savings and Investment Plan with company match

  8. Flexible paid time off (unlimited or accrued vacation and sick leave)

  9. Paid parental leave

  10. Employee Stock Purchase Plan

  11. Adoption assistance

  12. Financial planning and group legal

  13. Voluntary benefits including auto, homeowner, and pet insurance

About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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