Acxiom LLC Sales Support Specialist in Boston, Massachusetts
The Sales Support Specialist partners with multiple areas of the business to identify, develop and execute continuous improvements that help resolve specific business problems.
DUTIES AND RESPONSIBILITIES
Partners with others on the development, communication and implementation of operations policies, procedures and best practices in the Acxiom Channel & Alliances organization.
Works with all channel and alliances teams and legal team to create, maintain and improve processes and tools to enable how requests for legal assistance are submitted, prioritized and tracked
Performs contract/audit support for all channel and alliances teams
Utilizes knowledge to perform usage reporting, billing and invoicing for our channel teams
Utilizes internal Acxiom systems such as Marketplace, Sharepoint, Listkey, Billing Systems, etc. to ensure everything is processed.
Utilizes expertise and/or identifies subject matter experts to define improvements, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.
Ensures that processes, policies and procedures align with corporate vision.
Coordinates and/or leads process improvement initiatives through the disciplined use of measurements, accountability and analysis.
Help create and implement the creation of financial and operational metrics and business rules to help manage the Partnerships organization and work with leadership, finance, sales operations and other cross functional teams to deploy them
Proactively delivers insights, findings and recommendations regarding business performance and opportunities through use of performance analytics to help the team make informed decisions on partner strategy, segmentation, forecasting, resource allocation, etc.
Using strong project management skills, drive improvement projects in other areas as needed
Provide other direct partner support as needed
PRODUCT KNOWLEDGE AND UNDERSTANDING: Strong knowledge of business improvement management.
Bachelor's degree with at least 2-5 years of partner operations/support/management and analysis experience, preferably in a both a B2B and B2C context with a range of partner types
2 years of experience at a company that sells data it creates and/or stewards
Highly adept at Cross Functional Collaboration – within Acxiom and with partners
Strong working knowledge of how back office systems (finance, billing, CRM, sales operations, etc.) work
Strong working knowledge of partner and direct sales go to market processes
A team-oriented self-starter who is comfortable multi-tasking and wearing many hats in a fast-paced team environment.
Excellent communication and relationship skills are needed to excel in this role.
Required to provide mentorship to other team members in related roles.
Ability to serve as project leader in the development and implementation of new operations programs and processes.
Should be able to understand and articulate overall corporate strategic imperatives and align projects to them.
Creativeness, resourcefulness and the ability to work independently
Strong written, verbal, editing, and presentation skills
A deep sense of ownership and accountability
Up to 20%
Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Who is Acxiom?
We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
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Attention Colorado, California, Connecticut, Maryland, Nevada, Ohio and Washington Applicants: This position is not located in the aforementioned states but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact firstname.lastname@example.org
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